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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP Services can be purchased at extremely discounted prices.
C) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
D) HP Services can immediately and seamlessly replace your help desk.

2. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Sales Central
D) HP Cirrus

3. Why is it important to register HP Services?

A) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
B) Registering HP Services entitles the customers to valuable rebates.
C) Registering HP Services is required to set up automatic renewal of services.
D) It is less expensive to replace registered HP devices than devices that are not registered.

4. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Accidental Damage Protection and Defective Media Retention
B) Accidental Damage Protection and Next Business Day Onsite Services
C) Configuration Services and Defective Media Retention
D) Next Business Day Onsite and Installation

Solutions: