Updated Jan 26, 2022 C-C4H510-04 Exam Dumps - PDF Questions and Testing Engine
New (2022) SAP C-C4H510-04 Exam Dumps
SAP Service Cloud Certification Exam Details:
| Schedule Exam | SAP Training |
| Duration | 180 mins |
| Level | Associate |
| Exam Code | C_C4H510_04 |
| Passing Score | C_C4H510_04 - 63% |
| Exam Price | $550 (USD) |
| Reference Books | C4H440, C4H510 |
| Number of Questions | 80 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
NEW QUESTION 22
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Visit
- B. Ticket
- C. Contract
- D. Maintenance plan
Answer: C,D
NEW QUESTION 23
What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct Answers to this question.
- A. Ad-hoc broadcasting
- B. On every save of the report
- C. Periodic scheduling
- D. On specific report creation
Answer: A,C
NEW QUESTION 24
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Maintenance plan
- B. Registered product
- C. Warranty
- D. Product
- E. Text
Answer: B,D,E
NEW QUESTION 25
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider ticket resolved on date
- B. Consider delay
- C. Consider contract status
- D. Consider maintenance plan condition
Answer: A
NEW QUESTION 26
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 27
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. Existing reports can be reused
- B. Offline access is available
- C. Real-time data access
- D. No additional authorization concept is required
- E. No security issues with mashup outside of corporate network
Answer: A,C,D
NEW QUESTION 28
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. You will need to cleanse the legacy data.
- B. Data can be loaded or changed only once.
- C. You will need to create an initial file based on predefined fields.
- D. The migration execution requires an approval from SAP Cloud Support.
Answer: A,C
NEW QUESTION 29
Which feature allows the scheduling of automatic ticket creation?
- A. Service plans
- B. Maintenance plans
- C. Registered products
- D. Realignment run
Answer: B
NEW QUESTION 30
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. The agent is prompted to upsell a warranty to the customer.
- B. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- C. The system can be set up so that certain incident categories are not covered.
- D. Routing rules can be applied to warranties.
Answer: B,C
NEW QUESTION 31
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Service category
- B. Service level of incoming tickets
- C. Ticket due date
- D. Status
Answer: B,C
NEW QUESTION 32
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Setup deals
- B. Scoping attribute set
- C. Maintenance measurement and readings
- D. Maintenance plan
Answer: C,D
NEW QUESTION 33
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Workflow rule
- C. Resource scheduler
- D. Feature action within tickets
Answer: B,D
NEW QUESTION 34
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Process category
- B. Cause category
- C. Warranty category
- D. Incident category
- E. Maintenance category
Answer: A,B,D
NEW QUESTION 35
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Knowledge base
- B. Templates
- C. Workflow rules
- D. Routing rules
Answer: B
NEW QUESTION 36
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 37
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Contacts
- B. Service contracts
- C. Registered products
- D. Installed bases
Answer: A,C
NEW QUESTION 38
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Use e-mail as a response to a ticket.
- B. Add an account team member.
- C. Add a reference to a service contract.
- D. Add a reference to an account.
Answer: A,D
NEW QUESTION 39
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Time sheets can be submitted for approval.
- B. Code list restrictions are not possible for the Time Type field.
- C. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- D. Time recording can be done online or in offline mode.
- E. You can activate Microsoft Outlook integration for time recording.
Answer: A,C,D
NEW QUESTION 40
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