Get C-C4H510-04 Braindumps & C-C4H510-04 Real Exam Questions
SAP C-C4H510-04 Actual Questions and Braindumps
NEW QUESTION 50
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Delegation rules
- B. SLA determination
B -Ticket routing rule - C. Data Workbench
Answer: C
NEW QUESTION 51
Which of the following options are possible for permissions?
- A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. Restricted access rights override any unrestricted access you have defined.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION 52
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. Data can be loaded only once.
- B. There is a template available for each object that allows tool-supported migration.
- C. Field definitions are not relevant.
- D. The template structure is predefined and cannot be changed.
Answer: B
NEW QUESTION 53
Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.
- A. Scope registered products
- B. Maintain number ranges for customers
- C. Maintain the installed base
- D. Purchase a license for the registered product
Answer: A,B
NEW QUESTION 54
Which of these objects are NOT associated with SAP Jam groups?
- A. Opportunities
- B. Sales orders
- C. Products
- D. Tickets
Answer: B
NEW QUESTION 55
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the read access to restricted.
- B. Set the write access to restricted.
- C. Set the access rights to display.
- D. Set the read and write access to restricted.
- E. Set the access rights to edit.
Answer: A,B,D
NEW QUESTION 56
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Status
- B. Ticket due date
- C. Service level of incoming tickets
- D. Service category
Answer: B,C
NEW QUESTION 57
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?
- A. Set up a multi-step approval process.
- B. Push the incident to SAP Service Cloud support.
- C. Change the priority to escalated.
- D. Start processing.
Answer: D
NEW QUESTION 58
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Operating hours
- C. Service contract
- D. Working calendar
Answer: B,C
NEW QUESTION 59
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Workflow With Action Account Creation
- B. Mass Change Account Data
- C. Data Workbench
- D. Online Maintenance
Answer: C,D
NEW QUESTION 60
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Territory work distribution
- B. Service category distribution
- C. Account work distribution
- D. Organizational work distribution
- E. Employee work distribution
Answer: A,D,E
NEW QUESTION 61
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Maintain Installed Base
- B. Maintain Number Ranges for Customers
- C. Scope Registered Products
- D. Purchase a license for the Registered Product
Answer: A,B
NEW QUESTION 62
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel type B2C to B2B.
- B. Switch from channel type B2B to B2C.
- C. Switch from channel direction inbound to outbound.
- D. Switch from channel direction outbound to inbound.
Answer: D
NEW QUESTION 63
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Maintenance plan
- B. Registered product
- C. Warranty
- D. Text
- E. Product
Answer: B,D,E
NEW QUESTION 64
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
- A. Map the data fields with the offered data fields in the migration template.
- B. Download the migration template.
- C. Schedule an MORO Job.
- D. Save the file in XML
Answer: A,C
NEW QUESTION 65
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Delegation rules
- B. Data Workbench
- C. SLA determination
- D. Ticket routing rule
Answer: D
NEW QUESTION 66
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
- A. Code list restrictions are not possible for the Time Type field.
- B. Time recording can be done online or in offline mode.
- C. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- D. Time sheets can be submitted for approval.
- E. You can activate the Microsoft Outlook integration for time recording.
Answer: B,C,D
NEW QUESTION 67
Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.
- A. Service level of incoming tickets
- B. Ticket due date
- C. Service category
- D. Status
Answer: B,D
NEW QUESTION 68
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