Get New 2021 Valid Practice To your C-C4H510-04 Exam (Updated 82 Questions)
SAP Certified Application Associate C-C4H510-04 Exam Practice Test Questions Dumps Bundle!
C-C4H510-04 Exam Certification Details:
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 63% |
| Languages: | English |
| Exam: | 80 questions |
| Level: | Associate |
SAP Service Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Data Management | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
NEW QUESTION 39
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Absolute
- B. Cyclical
- C. Recall
- D. Counter-based
Answer: A,B
NEW QUESTION 40
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Registered products
- B. Installed bases
- C. Service contracts
- D. Contacts
Answer: A,D
NEW QUESTION 41
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Working calendar
- B. Operating hours
- C. Service contract
- D. Maintenance plan
Answer: A,B
NEW QUESTION 42
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Select the relevant scoping item.
- B. Maintain the ticket hierarchy.
- C. Execute an action for grouping tickets.
- D. Use the Subticket tab to add a ticket.
- E. Define a multi-step approval process.
Answer: B,C,D
NEW QUESTION 43
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Product
- B. Customer
- C. Contract
- D. Installed base
Answer: A,B
NEW QUESTION 44
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Maintenance category
- B. Process category
- C. Incident category
- D. Warranty category
- E. Cause category
Answer: B,C,E
NEW QUESTION 45
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Create a customer and assign an e-mail address.
- C. Define a template.
- D. Set up an approval process.
Answer: B,C
NEW QUESTION 46
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time - no condition, time and counter-based
- B. One time, fixed
- C. Absolute, counter-based
- D. One time, time and counter-based
Answer: D
NEW QUESTION 47
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider maintenance plan condition
- B. Consider contract status
- C. Consider ticket resolved on date
- D. Consider delay
Answer: C
NEW QUESTION 48
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.
- A. Territories
- B. Business roles
- C. Field extensions
- D. Code list restrictions
Answer: A,B
NEW QUESTION 49
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.
- A. Create knowledge base articles in SAP Service Cloud.
- B. Integrate with MindTouch.
- C. Choose the correct SAP Jam group in the knowledge base configuration settings.
- D. Configure the relevant question in scoping.
Answer: C,D
NEW QUESTION 50
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Service organization
- B. Territory
- C. Skills
- D. Measurement and reading
Answer: A,B
NEW QUESTION 51
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Maintenance plan
- C. Workflow rule
- D. Feature action within tickets
Answer: C,D
NEW QUESTION 52
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can add custom fields in data sources and reports.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,C
NEW QUESTION 53
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. No Access
- B. Full Access
- C. Unrestricted
- D. Restricted
- E. Define Specific Restriction
Answer: A,C,D
NEW QUESTION 54
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Employee
- B. Service agent
- C. Business user
- D. Business role
Answer: C
NEW QUESTION 55
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: A,C
NEW QUESTION 56
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Maintenance plan
- B. Priority
- C. Service category
- D. Document types
Answer: C
NEW QUESTION 57
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. You will need to create an initial file based on predefined fields.
- B. Data can be loaded or changed only once.
- C. You will need to cleanse the legacy data.
- D. The migration execution requires an approval from SAP Cloud Support.
Answer: A,C
NEW QUESTION 58
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable agents to respond to tickets using an external e-mail client?
- B. Do you want to enable internal memos for tickets?
- C. Do you want to download an add-in for Microsoft Outlook?
- D. Do you want to support e-mail channels for corporate accounts?
Answer: D
NEW QUESTION 59
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Transaction
- B. Customer
- C. Maintenance plan
- D. Contracts
Answer: A,B
NEW QUESTION 60
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Create a workflow rule.
- C. Select the relevant scoping question.
- D. Maintain the fine-tuning activity for date profiles.
Answer: B
NEW QUESTION 61
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. FSM
- B. Time recording
- C. MRS
- D. Manual Routing
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 62
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