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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?

A) Interview a random set of users, and ask for their informal estimate of time savings.
B) Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.
C) Ask the sales leader to define the productivity improvement gain they need to gain support for a business case.
D) Analyze the work patterns for the top 15% of users according to network access volume.

2. Which is the preferred aid to help you structure discovery meetings with customers?

A) An article with a checklist showing advantages of your product vs. competitors
B) IT cost analysis
C) Business case for the last two proposals
D) Strategic questions Asking Framework

3. What two factors could influence the duration of a transition? (Choose two.)

A) Capability complexity
B) Availability of IT resources for backup and recovery
C) Budget cycle and funding
D) The # days it takes to deliver a proposal for a briefing on advanced technology

4. What is an example of a financial benefit?

A) A result that is more important to Senior Executives than mid-level managers.
B) Estimates of value for which the customer finance executive has given you written evidence of agreement.
C) The highest priority impacts available to customers from implementing an IT solution.
D) Estimates of monetary value which the customer could realize after paying for the solution costs.

5. Which of the following can best help you establish credibility with a customer executive?

A) Demonstrate awareness and interest in learning more about the company's priorities and published financials
B) Ask informational questions about industry trends
C) Describe the benefits of Cisco's approach to customer support
D) Talk a lot about your product's new features

Solutions: