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Oracle RightNow Cloud Service 2016 Implementation Essentials : 1z1-325
- Exam Code: 1z1-325
- Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
- Updated: Nov 08, 2026
- Q & A: 87 Questions and Answers
About Oracle 1z1-325 Exam Questions
Prefer printing your study material, or would you rather practice on a screen that simulates the real testing environment? With the 1z1-325 exam, you do not have to choose — BraindumpsPrep delivers the same 87 practice questions in both styles, plus an online option for phones and computers.
Oracle 1z1-325 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Exam Number: | 1Z0-325 |
| Exam Duration: | 120 minutes |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Not specified |
| Related Certifications: | Oracle RightNow Cloud Service Oracle CX Service Cloud |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Passing Score: | 64% |
| Real Exam Qty: | 55-70 |
| Available Languages: | English |
| Recommended Training: | Oracle University Training Courses |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: |  |
| Exam Way: | Proctored online or authorized testing center |
| Pre Condition: | Recommended familiarity with Oracle Service Cloud / RightNow Cloud Service platform and basic CRM concepts |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Advanced Features | - Integration with External Systems - Advanced Configuration Options |
| Knowledge Management and Content Delivery | - Knowledge Base Configuration - Content Publishing and Maintenance |
| Customer Portal and Experience Interface | - Customer Portal Configuration - Self-Service and Knowledge Base Setup |
| Incident and Service Management | - Incident Lifecycle Management - Workflow and Business Rules |
| Oracle RightNow Cloud Service Fundamentals | - Platform Overview and Architecture - Core Components and Navigation |
| Configuration and Administration | - User Roles and Security Management - Configuration Settings and Customization |
| Reporting and Analytics | - Data Analysis and Metrics - Standard Reports and Dashboards |
Frequently Asked Questions About Our 1z1-325 Material
The Oracle RightNow Cloud Service 2016 Implementation Essentials exam contains 55-70 questions, and you will have 120 minutes minutes to complete them. Rehearsing with the same volume of questions under a timer builds the pacing habits that make exam day feel familiar.
The interactive test engine recreates the structure and pressure of the real testing experience, with the questions and verified answers presented the way you will see them on exam day. Working in that environment trains your timing and concentration, so nothing about the real 1z1-325 exam feels unfamiliar.
This package includes 87 practice questions for the Oracle RightNow Cloud Service 2016 Implementation Essentials exam. Every answer is verified by an experienced team of experts who review the question bank regularly, so you can rely on what you study.
The Oracle RightNow Cloud Service 2016 Implementation Essentials exam is scored on a scale where 64% is required to pass, and the official exam fee is USD 245.
Recommended familiarity with Oracle Service Cloud / RightNow Cloud Service platform and basic CRM concepts
You can confirm the current eligibility requirements on the official 1z1-325 exam page before you register.
Yes. The PDF version can be printed and read whenever you have a free moment, while the PC test engine and online version let you practice on a computer or smartphone wherever you are. Whether your study time comes early in the morning or in short breaks between commitments, the material adapts to your day instead of the other way around.
The Oracle RightNow Cloud Service 2016 Implementation Essentials practice questions are organized around the official exam objectives. Key topics include:
- Incident and Service Management ()
- Customer Portal and Experience Interface ()
- Integration and Advanced Features ()
Focusing on the core topics first keeps your preparation efficient instead of scattered.
Many candidates combine practice questions with official training. Recommended options include:
The Oracle RightNow Cloud Service 2016 Implementation Essentials exam requires a score of 64% to pass, and the official registration fee is USD 245. Knowing both numbers up front helps you plan your preparation budget realistically.
You can register for the Oracle RightNow Cloud Service 2016 Implementation Essentials exam through the official channels:
Oracle RightNow Cloud Service 2016 Implementation Essentials Sample Questions:
Question #1
Your customer would like to automatically create incidents for any comments created on Social Media sites.
Which two Social Media options are available to create incidents in Oracle Service Cloud? (Choose two.)
- A. Twitter Public Comments
- B. YouTube Comments
- C. Instagram Comments
- D. Facebook Public Personal Page Comments
- E. Facebook Fan Page Comments
- F. Google Plus Comments
- G. Twitter Private Messages
Correct Answer: A,D 🗳️
Question #2
Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue. (Choose two.)
- A. The incident workspace does not have a filter workspace rule assigned.
- B. The client has not refreshed the incident in the incident workspace.
- C. Your customer's agents must log out and log back in.
- D. The Auto-Build product-disposition links is not selected.
- E. The enable product-disposition linking is not selected.
Correct Answer: C,E 🗳️
Question #3
During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement? (Choose three.)
- A. Update the config verb CP_HOME_URL.
- B. Update the site.css file to remove references to the Home page.
- C. Update the config verb CP_LOGIN_URL.
- D. Remove the "Home page" navigation option from the template file.
- E. Delete the home.php file from the customer portal site.
Correct Answer: A,B,D 🗳️
Question #4
Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)
- A. @
- B. &
- C. #
- D. *
- E. !
- F. $
- G. ^
- H. %
Correct Answer: D,H 🗳️
Question #5
Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes.
Which Contact Email Message should be turned off?
- A. Rule Email
- B. Question Receipt
- C. Incident Unresolved
- D. Incident Solved
- E. Incident Closed
- F. Incident Waiting
Correct Answer: D 🗳️
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Viewing questions 1-5 out of 87 questions.
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