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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two events can trigger Custom Process Models?

A) Update
B) Create
C) Load
D) Refresh
E) OnSaveComplete

2. Which six actions can have a null value?

A) Set Status
B) Set Assigned
C) Set Disposition
D) Set Fields
E) Set Category
F) Set SLAs
G) Set Agent
H) Set Mailbox
I) Set Product
J) Set Queue

3. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Variable
B) Custom field
C) Custom object field
D) Merge field

4. Which six actions initiate the business rules engine to run their configured logic?

A) The rules engine is updated.
B) A customer creates an incident in the end user portal.
C) An administrator compiles the rules engine.
D) An agent views the rule log.
E) An agent edits an opportunity.
F) An agent creates or edits an answer.
G) A customer adds more information to their incident via the end-user pages.
H) An agent runs an incident report.
I) A customer updates contact details via the end-user pages.
J) An agent edits contacts, incidents, organizations, or tasks.

5. Which four types are used by incidents queues?

A) LIFO
B) Round Robin (Logged In)
C) Round Robin (All)
D) Quick
E) FIFO
F) Standard
G) Advanced Routing

Solutions: