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Walk into the exam room having already felt its atmosphere. BraindumpsPrep's online test engine for the MB-340 exam simulates the formal test environment, so your Microsoft Dynamics 365 Commerce Functional Consultant preparation builds familiarity, not just knowledge, in 2026.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Commerce Functional Consultant |
| Exam Number: | MB-340 |
| Passing Score: | 700/1000 |
| Real Exam Qty: | 40-60 |
| Exam Price: | USD 165 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate |
| Exam Format: | Scenario-based Questions, Multiple Choice, Drag and Drop, Active Screen, Case Study |
| Available Languages: | Chinese (Simplified), Japanese, Korean, French, English, Portuguese (Brazil), German, Spanish |
| Certificate Validity Period: | 1 year (renewal required) |
| Exam Duration: | 120 minutes |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam or test center delivery through Pearson VUE. |
| Pre Condition: | No mandatory prerequisite exam. Candidates should have experience with Dynamics 365 Commerce, retail operations, merchandising, pricing, inventory management, customer service, and point-of-sale solutions. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-340/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage customer experiences and order fulfillment | 20-25% | - Manage customer engagement
|
| Topic 2: Implement and manage point of sale | 25-30% | - Configure POS functionality
|
| Topic 3: Set up Dynamics 365 Commerce headquarters | 25-30% | - Configure pricing and discounts
|
| Topic 4: Configure and manage Commerce channels | 20-25% | - Manage retail stores
|
Currently, the MB-340 exam's passing score is 700/1000 and the registration fee is USD 165. Both are Microsoft's figures and subject to revision — verify them on the official site before you schedule.
Reliability here is built, not claimed. The MB-340 bank is written by a team of IT experts and certified trainers with a wealth of knowledge in the Microsoft Dynamics 365 Commerce Functional Consultant field, and we constantly keep it updated. The online test engine is the signature service: it fits the atmosphere of the actual test in advance, supports Windows, Mac, Android, and iOS, carries no installation limits, and lets you practice anytime, anywhere — perfectly suited to IT workers. Download the free sample first to learn about the product, and know that after purchase you may request the latest version at any time on top of 365 days of automatic updates.
The Microsoft Dynamics 365 Commerce Functional Consultant blueprint covers these core domains:
Further domains complete the official outline; the bank addresses every one.
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Microsoft states the following prerequisites for the Microsoft Dynamics 365 Commerce Functional Consultant: No mandatory prerequisite exam. Candidates should have experience with Dynamics 365 Commerce, retail operations, merchandising, pricing, inventory management, customer service, and point-of-sale solutions..
Confirm the details on the official certification page before registering.
According to the latest exam information, the MB-340 exam includes 40-60 questions and allows 120 minutes minutes. The online engine reproduces those conditions so practice matches the formal test's atmosphere.
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A company uses Dynamics 365 Commerce.
A sales director wants to ensure that transactions aggregate and post in accordance with industry requirements.
You configure store posting to aggregate voucher transactions.
You need to complete the statement posting configuration.
Which configuration options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-statements
https://docs.microsoft.com/en-us/dynamics365/commerce/statement-posting-eod
You are a Dynamics 365 Commerce consultant for a company.
The company has three retail channels: an online store, a retail store, and a call center.
The company requires customer orders to be available for pickup at its retail store. Sales orders for in-store pickup can be created in any retail channel.
You create a mode of delivery for customer pickups. You also create a fulfillment group.
Which retail channel should you select? To answer, drag the appropriate retail channels to the correct actions. Each retail channel may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/multiple-pickup-modes
A company uses Dynamics 365 Commerce.
The company wants to introduce the following scheme to reward customer loyalty and encourage repeat sales:
Customers must automatically be assigned a status of Silver, Gold, or Platinum based on the value of orders completed in the last 12 months.
Additional promotional discounts must be given based on customers' assigned status when they place new orders.
You need to configure the system to meet the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users.
Create another call center and add User3 as a channel user.
For each call center select Set up and then Payment methods. Create a payment method and set the function to Normal.
Does the solution meet the goal?
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
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Valid dumps for the MB-340 certification exam by BraindumpsPrep. I suggest these to everyone. Quite informative and similar to the real exam. Thank you BraindumpsPrep.
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