Retakes charge full price for lessons you could have learned at home. BraindumpsPrep lets ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) candidates make their ITIL-DSV日本語 mistakes in private first — that is what the question bank is for.
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV / ITL4SDSV / ITIL4DSV |
| Available Languages: | Portuguese (Brazil), Japanese, English, French, German, Polish, Italian, Chinese, Spanish |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Unlimited |
| Related Certifications: | ITIL 4 Specialist Modules ITIL 4 Foundation ITIL 4 Managing Professional |
| Passing Score: | 70% (28 out of 40) |
| Exam Price: | $611 - $650 USD (approximate voucher price) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Closed book, Web-proctored online |
| Recommended Training: | AXELOS Official Training Providers PeopleCert Accredited Training Organizations |
| Exam Registration: | PeopleCert Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online web-proctored, 24/7 scheduling; no onsite option |
| Pre Condition: | ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812 |
| Section | Weight | Objectives |
|---|---|---|
| Shaping Demand and Service Offerings | 15% | - Analyze and influence demand patterns - Define and package service offerings - Communicate value propositions |
| Understanding Stakeholder Needs and Expectations | 18% | - Assess and prioritize stakeholder requirements - Identify and classify stakeholders - Analyze stakeholder expectations and perceptions |
| Building Stakeholder Relationships | 15% | - Manage supplier and partner relationships - Establish trust and communication channels - Apply relationship management practices |
| Onboarding and Offboarding Customers and Users | 10% | - Ensure continuity of service - Manage offboarding and transition - Plan and execute onboarding processes |
| Driving Stakeholder Satisfaction | 3% | - Act on feedback and improve satisfaction - Measure satisfaction metrics |
| Co-Creating Value and User Experience | 7% | - Design and improve user experience - Integrate feedback into service improvement - Apply value co-creation principles |
| Aligning Expectations and Agreements | 12% | - Define measurable service outcomes - Monitor and report service performance - Negotiate service level agreements |
| Customer Journey Design | 20% | - Design experience improvements - Map customer and user journeys - Identify touchpoints and pain points |
Yes. BraindumpsPrep's free ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) PDF demo contains genuine sample questions with verified answers, so you can judge the quality with your own eyes. Every purchase includes 365 days of free updates, and renewing after expiry costs 50% of the regular price from your member zone. Judge first — material this confident has nothing to hide.
The fee shown above is the price of one attempt — and of every retake, at full price. So the passing score is best treated as a floor you clear with margin: work through BraindumpsPrep practice questions until your timed results sit comfortably above it several sessions in a row, then register. Hours of over-preparation are cheaper than a second registration.
Think of the ITIL-DSV日本語 exam as ITIL asking for proof, not promises: pass it, and you hold the ITIL 4 Specialist: Drive Stakeholder Value certification, a credential at the Specialist level. The questions are built to measure applied skill across the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) objectives — the kind employers hire for. It also sits within a broader certification family covering ITIL 4 Managing Professional, ITIL 4 Foundation, ITIL 4 Specialist Modules, so one exam's effort keeps paying into the next.
The same 82 expert-written questions ship in all three — you're choosing how you want to live with the material:
Each version has its own strengths; many candidates mix them — PDF for reading, an engine for timed rehearsal.
The blueprint above spans 8 domains — treat its weightings as a budget. A domain worth 20% of the score earns a matching share of your week, while lighter areas like Aligning Expectations and Agreements get maintained, not marathoned. Walk the full topic list domain by domain, and let the percentages decide where your practice hours land first.
The figures in the overview table above turn into strategy once you treat them as a budget: total time divided by total questions is your per-item allowance, and anything costing double gets flagged for a final sweep instead of a mid-exam standoff. Build the habit under a live timer — BraindumpsPrep's engine sessions enforce one — so the real clock feels like a rehearsal, not a surprise.
Delivery first: your ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) practice questions are downloadable immediately and emailed within one minute of payment — if 2 hours pass, check spam and contact support. Install on as many computers as you need. If the exam goes wrong, the 100% Money Back Guarantee applies under clear conditions: take the corresponding exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip and your official Score Report PDF within 2 days after the exam — full refunds process within 7 days. Not eligible: attempts within 3 days of purchase, exams never actually taken, free items, and expired orders; candidate name must match payer name. Prefer to keep going? Exchange for two free products of equal value and keep your update service.
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Work in passes, not one grind. First pass: untimed, through all 82 questions, marking weak domains against the blueprint above. Second pass: timed engine sessions, reviewing every error the same day while the reasoning is fresh. Final pass: re-test only your flagged items until they stop being wrong. Book the exam when your timed scores hold steady — not when your calendar gets impatient.
サービス プロバイダーは、複雑なユーザー ベースを持つ大規模な顧客をオンボーディングしています。サービス プロバイダーは、これを次のように管理することが推奨されます。
Correct Answer: D 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
ある組織では、大手サービス プロバイダーが提供するすぐに使えるサービスを使用しています。サービス プロバイダーはどのようにして組織のニーズを把握しているのでしょうか。
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
サービス バリュー ストリームを描画すると、いくつかのボトルネックが明らかになります。これを改善するには、組織は次のものを使用します。
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
新規顧客と関わる際に、サービス プロバイダーは次のどの点を最初に考慮する必要がありますか?
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
あるホテル組織は、顧客が滞在中にメニューをカスタマイズできるようにするアプリをリリースしました。
これは何の例ですか?
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
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