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HDI HD0-300 Exam Syllabus Topics:

HDI Help Desk Manager Sample Questions:

1. How can you motivate others to seek guidance?

A) emphasize changing behaviors rather than people.
B) Provide incentives that are challenging yet attainable
C) Use personal visits as an opportunity for employee feedback, support, and mentoring
D) Evaluate performance of team members and provide support to facilitate optimum performance.

2. Which three statements about effective inter-departmental relationships are true? (Choose three)

A) You treat people in your organization as they were your customer
B) Management responsibilities are shared
C) Other departments are supported even when they make a mistake
D) Information is shared among departments within your organization

3. Organizational development needs are determined by which three methods? (Choose three)

A) skill gap analysis
B) position profiling
C) individual assessment
D) project analysis

4. A key component of being a qualified Help Desk manager is flexibility. In order to be a flexible Help Desk manager, you should demonstrate creative thinking, be prepared to provide answers on undocumented procedures, and _________

A) use personal abilities and resources
B) be positive
C) be able to multitask
D) be willing to participate

5. What best describes the support center's responsibility in the release management process?

A) The support center is responsible for technically evaluating all new releases.
B) The support center is responsible for installing new hardware and software for its customers.
C) The support center is responsible for making sure that customers always have the newest equipment and software.
D) The support center is responsible for ensuring that each release is tested and conducted according to the release policy.

Solutions: