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HDI HD0-200 Exam Syllabus Topics:

HDI Qualified Help Desk Senior Analyst Sample Questions:

1. Which are the two most important qualities required for effective leadership? (Choose two)

A) the ability to encourage accountability and ownership.
B) the demonstration of and support for fairness.
C) the avoidance of arguments within the group.
D) the ability to exert absolute authority at all times.

2. What two should be included in a disaster recovery (service continuity) plan? (Choose two)

A) A process to activate the plan.
B) Finance details.
C) Monthly statistics.
D) Approval from Health and Safety.
E) Personnel identification and training.

3. What are the three best methods for building rapport among departments within the support organisation? (Choose three)

A) Involvement in cross-functional teams.
B) Participation in company-wide events and initiatives.
C) Active Networking.
D) Involvement in Project management.

4. Which is the responsibility of a system administrator in a large corporate environment?
(Choose 1)

A) Network capacity planning
B) Application capacity planning
C) Database installation
D) Operating system upgrades

5. What are the three most common self-help technologies? (Choose three)

A) Call logging systems.
B) Frequently Asked Questions.
C) Application online help systems.
D) Fax-back systems.

Solutions: