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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) From the CMS menu. Maintenance Connection Status shows a link operational.
B) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
C) The /cms/install/logdir/admin. log shows a link is operational.
D) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
E) The arrow an the CMS menu is up

2. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) Tape backup is called CMSADM, while network backup is referred as Maintenance.
D) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center

3. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Music-on-hold
B) Voice over IP
C) Local Announcements
D) Integrated Announcements

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Integrated
B) Adjunct
C) Local
D) External

5. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Dynamic Queue Position
C) Vector queuing priorities
D) Dynamic Threshold Adjustment

Solutions: