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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) Call Center
B) Standard Report
C) ICR Manager
D) ICR Monitor

2. Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

A) ICR Core provides routing information from the cache. It then performs polling and updates the cache.
B) ICR Core performs polling and updates the cache. II then provides routine) information to this call.
C) IRC Core will not perform polling. It provides routing information from the cache.
D) ICR Core performs polling and provides routing information, but the cache is not updated.

3. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
B) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
C) Ensure that the Short Message Service (SMS) server is not down.
D) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
E) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.

4. You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/
20K /mnt
12M /tmp 10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)

A) /var/spool/mail
B) /opt.Tomcat/apache-tomcat-6.0.32/webapps
C) /opt/Avaya/InstallAgent/download
D) /var/llb/pgsql/data
E) /home

5. Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A) More than one Auxiliary EPM server can be added per AAEP 6.0 system.
B) Auxiliary I PM ran be installed on a single server AAEP system.
C) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
D) Auxiliary EPM can be Installed co-resident with MPP server.

Solutions: