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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

A) Duplicate the existing OmniScript and deploy the new script on the website.
B) Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
C) Embed the existing OmniScript as a reusable component within a new Community OmniScript.
D) Deploy the existing OmniScript to the Community portal using OmniOut.

2. A company has a process that requires minimum age to purchase. Potential customers must fill in an application form. Rather than have someone fill in the entire form and be denied at the end, 2 consultant recommends using an Omniscript that will ask users to input their birthdate. If the user is younger than than
18 years, then the Omniscript needs to display a message stating "You must be 18 years or older to purchase" and also prevent users from continuing. If the user is 18 or older, then the Omniscript should allow them to proceed without any message.
Which two Omniscript components should the using to meet this validation requirement?
Choose 2 answers

A) Messaging
B) Formula
C) Alert
D) Calculation

3. Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

A) Integration Procedure
B) DataRaptor Load
C) FlexCards
D) Calculation Procedure

4. An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?

A) Allows AI integration to calculate next best offer using policy attributes
B) Allows multiple versions that will execute based on when the request is made
C) Allows aggregate functions
D) Allows text concatenation using algebraic operators

5. When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers

A) They can retrieve Salesforce data from multiple objects faster.
B) They combine multiple actions into a single server call.
C) They enable better usability in digital interactions.
D) They future-proof your front-end design.

Solutions: