EXIN ITILFNDv4 : ITIL 4 Foundation

  • Exam Code: ITILFNDv4
  • Exam Name: ITIL 4 Foundation
  • Updated: Sep 19, 2026
  • Q & A: 376 Questions and Answers

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Understand the purpose and components of the ITIL service value system- Governance
- Practices
- Service Value Chain
- Continual Improvement
- Guiding Principles
Understand the four dimensions of service management- Partners and Suppliers
- Information and Technology
- Organizations and People
- Value Streams and Processes
Know the purpose and key terms of 15 ITIL practices- Supplier Management
- Service Level Management
- Release Management
- Information Security Management
- Relationship Management
- IT Asset Management
- Deployment Management
- Service Request Management
- Service Configuration Management
- Continual Improvement
- Change Control
- Problem Management
- Service Desk
- Monitoring and Event Management
- Incident Management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Keep it simple and practical
- Focus on value
- Think and work holistically
- Progress iteratively with feedback
- Collaborate and promote visibility
- Start where you are
- Optimize and automate
Understand the activities of the service value chain- Obtain/Build
- Plan
- Engage
- Improve
- Deliver & Support
- Design & Transition

EXIN ITIL 4 Foundation Sample Questions:

Question #1

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

  • A. Service request management
  • B. Continual improvement
  • C. Problem management
  • D. Incident management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which is an activity in the 'problem control' phase of problem management?

  • A. Reviewing incident records to identify trends
  • B. Implementing a technical fix to resolve an issue
  • C. Documenting the steps in a workaround
  • D. Re-assessing a known error to manage the ongoing impact
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

  • A. Service value chain
  • B. Guiding principles
  • C. Practices
  • D. Continual improvement
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

  • A. Plan
  • B. Improve
  • C. Design and transition
  • D. Deliver and support
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

  • A. Service management
  • B. Service offering
  • C. Service consumption
  • D. Service provision
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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