EXIN ITILFND_V4 : ITIL 4 Foundation

  • Exam Code: ITILFND_V4
  • Exam Name: ITIL 4 Foundation
  • Updated: Aug 30, 2026
  • Q & A: 376 Questions and Answers

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System20%- Continual improvement
- Governance
- Purpose and components
- Service value chain
  • 1. Plan
    • 2. Improve
      • 3. Obtain/build
        • 4. Engage
          • 5. Deliver and support
            • 6. Design and transition
              Topic 2: Organizational Structure and Roles10%- Teams and groups
              - Key roles and responsibilities
              Topic 3: ITIL Practices30%- General management practices
              • 1. Continual improvement
                • 2. Supplier management
                  • 3. Relationship management
                    • 4. Information security management
                      - Service management practices
                      • 1. Availability management
                        • 2. Service request management
                          • 3. Capacity and performance management
                            • 4. Service level management
                              • 5. Incident management
                                • 6. Change enablement
                                  • 7. Business continuity management
                                    • 8. Problem management
                                      - Technical management practices
                                      • 1. Infrastructure and platform management
                                        • 2. Software development and management
                                          • 3. Deployment management
                                            Topic 4: Key Concepts of Service Management15%- Service management as a practice
                                            - Services, service offerings, service relationships
                                            - Value, value co-creation, stakeholders
                                            Topic 5: ITIL Guiding Principles15%- Progress iteratively with feedback
                                            - Start where you are
                                            - Collaborate and promote visibility
                                            - Focus on value
                                            - Keep it simple and practical
                                            - Optimize and automate
                                            - Think and work holistically
                                            Topic 6: Technology and Information Management10%- Role of technology in service management
                                            - Information management principles

                                            EXIN ITIL 4 Foundation Sample Questions:

                                            Question 1

                                            How can service consumers contribute to risk mitigation?

                                            A. Through the provision of services according to predefined needs
                                            B. By ensuring that the service provider has configured correctly its resources
                                            C. By being fully aware of their own requirements for the service
                                            D. By controlling the specific level of risk on the service provider's behalf


                                            Question 2

                                            What can be used to determine if a service is 'fit for purpose'?

                                            A. Utility
                                            B. Outcome
                                            C. Availability
                                            D. Warranty


                                            Question 3

                                            What ensures that a service provider and a service consumer continually co-create value?

                                            A. Service consumption
                                            B. Service relationship management
                                            C. Service level management
                                            D. Service offerings


                                            Question 4

                                            Identify the missing word(s) in the following sentence.
                                            A(n) [?] is the cause, or potential cause, of one or more incidents.

                                            A. Event
                                            B. Change
                                            C. Problem
                                            D. Known error


                                            Question 5

                                            Which is included in the purpose of the 'change enablement' practice?

                                            A. Plan and manage the full lifecycle of all IT assets
                                            B. Ensure that risks have been properly assessed
                                            C. Record and report selected changes of state
                                            D. Make new and changed services available for use


                                            Solutions:

                                            Question 1
                                            Answer: C
                                            Question 2
                                            Answer: A
                                            Question 3
                                            Answer: B
                                            Question 4
                                            Answer: C
                                            Question 5
                                            Answer: B

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