EXIN ITILFND : ITIL - Foundation

  • Exam Code: ITILFND
  • Exam Name: ITIL - Foundation
  • Updated: Oct 14, 2026
  • Q & A: 325 Questions and Answers

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About EXIN ITILFND Exam Questions

A EXIN credential remains one of the strongest career signals in 2026, and the EXIN ITIL - Foundation is how you earn it. BraindumpsPrep prepares you with 325 practice questions for the ITILFND exam — built by experts, refined continuously, trusted by a large and growing base of candidates.

EXIN ITILFND Exam Overview:

Certification Vendor:EXIN / PeopleCert
Exam Name:ITIL 4 Foundation
Exam Number:ITILFND
Exam Price:USD varies by country and provider
Passing Score:65% (26/40)
Real Exam Qty:40
Exam Duration:60 minutes
Related Certifications:ITIL 4 Strategic Leader
ITIL 4 Specialist
ITIL 4 Practitioner
ITIL 4 Managing Professional
Exam Format:Closed Book, Multiple Choice
Available Languages:Polish, Hungarian, Portuguese (Brazil), Japanese, French, German, Chinese, Dutch, English, Thai, Italian, Spanish
Certificate Validity Period:3 years
Sample Questions:Free Download real ITILFND actual tests
Exam Way:Online proctored exam or authorized test center.
Pre Condition:No formal prerequisites.
Official Syllabus URL:https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

EXIN ITILFND Exam Syllabus Topics:

SectionWeightObjectives
The Four Dimensions of Service Management8%- Four Dimensions
  • 1. Information and Technology
  • 2. Value Streams and Processes
  • 3. Partners and Suppliers
  • 4. Organizations and People
The ITIL Service Value System16%- Service Value System Components
  • 1. Governance
  • 2. Guiding Principles
  • 3. Practices
  • 4. Service Value Chain
  • 5. Continual Improvement
The Service Value Chain10%- Service Value Chain Activities
  • 1. Deliver and Support
  • 2. Design and Transition
  • 3. Plan
  • 4. Engage
  • 5. Obtain/Build
  • 6. Improve
Key Concepts of Service Management22%- Service Management Concepts
  • 1. Value and Value Co-Creation
  • 2. Outcomes, Costs and Risks
  • 3. Products and Services
  • 4. Organizations, Service Providers, Service Consumers and Stakeholders
  • 5. Service Relationships
ITIL Practices29%- Key Practices
  • 1. Supplier Management
  • 2. Service Level Management
  • 3. Problem Management
  • 4. Monitoring and Event Management
  • 5. Release Management
  • 6. Information Security Management
  • 7. IT Asset Management
  • 8. Deployment Management
  • 9. Service Desk
  • 10. Change Enablement
  • 11. Continual Improvement
  • 12. Incident Management
  • 13. Service Configuration Management
  • 14. Relationship Management
ITIL Guiding Principles15%- Guiding Principles
  • 1. Keep It Simple and Practical
  • 2. Focus on Value
  • 3. Optimize and Automate
  • 4. Think and Work Holistically
  • 5. Start Where You Are
  • 6. Progress Iteratively with Feedback
  • 7. Collaborate and Promote Visibility

EXIN ITILFND Exam — Everything You Are Wondering

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The EXIN ITIL - Foundation syllabus spans 6 domains, headlined by The ITIL Service Value System (16%), The Service Value Chain (10%), and ITIL Practices (29%). The full weighted outline is in the syllabus section above — our materials strictly follow it, and so should your study plan.

The ITILFND exam — formally the ITIL - Foundation — is EXIN's certification exam for validating professional skills with its technologies; passing it earns the EXIN ITIL certification, a Foundation-level credential. It is popular among job seekers for a simple reason: employers trust vendor-issued proof of skill. It also opens the path toward ITIL 4 Practitioner, ITIL 4 Specialist, ITIL 4 Managing Professional, ITIL 4 Strategic Leader.

The ITILFND exam gives you 40 questions to complete within 60 minutes. That pacing is tighter than it looks on paper, and untimed practice will not reveal it. Rehearse with the BraindumpsPrep Windows software or online engine in timed mode — repeating full-length mocks until your rhythm holds is what turns preparation time into passing margin.

Passing requires 65% (26/40), and official registration costs USD varies by country and provider. Remember the fee buys one attempt only — a retake is billed in full again. The budget-friendly approach is to measure yourself first: work through 325 practice questions at BraindumpsPrep under timed conditions until you clear the passing mark consistently, and only then pay for the seat.

No formal prerequisites.

Vendor policies change from time to time, so before scheduling, confirm the current criteria on the official EXIN exam page.

Yes — BraindumpsPrep offers a free PDF demo of the ITILFND practice questions so you can evaluate the content quality and verified answers before paying anything. Once you purchase, 365 days of free updates are included, and if the product expires, the update service renews at a 50% discount from your member zone.

EXIN ITIL - Foundation Sample Questions:

Question #1

Which one of the following is the BEST description of a relationship in service asset and configuration management?

  • A. Defines how version numbers should be used in a release
  • B. Defines which software should be installed on a particular piece of hardware
  • C. Describes how the configuration items (CIs) work together to deliver the services
  • D. Describes the topography of the hardware
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which of the following is the BEST description of a service-based service level agreement (SLA)?

  • A. The SLA covers one service, for all the customers of that service
  • B. An SLA that covers all customers for all services
  • C. An SLA for a service with no customers
  • D. The SLA covers an individual customer group for all services they use
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which is the correct combination of items that makes up an IT service?

  • A. Customers, providers and documents
  • B. Information technology, networks and people
  • C. People, process and customers
  • D. Information technology, people and processes
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Which of the following is NOT an objective of service transition?

  • A. To plan and manage the capacity and resource requirements to manage a release
  • B. To provide quality knowledge and information about services and service assets
  • C. To provide training and certification in project management
  • D. To ensure that a service can be managed, operated and supported
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

  • A. Customer level
  • B. Corporate level
  • C. Configuration level
  • D. Service level
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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