Salesforce EX-Con-101 : Salesforce Certified Experience Cloud Consultant

  • Exam Code: EX-Con-101
  • Exam Name: Salesforce Certified Experience Cloud Consultant
  • Updated: Sep 19, 2026
  • Q & A: 187 Questions and Answers

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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Discovery and Scoping18%- Understand customer business objectives and challenges
- Define scope and create solution design
- Assess organizational readiness for digital transformation
- Identify key stakeholders and user personas
Change Management and Training13%- Plan and execute change management activities
- Define support processes and escalation paths
- Create training materials and end-user guides
- Develop user adoption strategy and documentation
Implementation and Integration28%- Configure email and notification templates
- Implement Einstein bots and chat functionality
- Configure SSO and authentication providers
- Integrate external systems via APIs and connected apps
- Implement search functionality and content tagging
- Build and configure Experience Builder pages and components
Solution Design and Business Logic28%- Design data access and visibility rules
- Configure navigation, menus, and site structure
- Set up and manage CMS content and files
- Design Experience Cloud site architecture (themes, templates, branding)
- Configure Lightning Web Components for customizations
- Implement security model (profiles, permission sets, sharing rules)
Analytics and Monitoring13%- Implement error handling and logging
- Conduct user feedback collection and optimization
- Configure Site.com analytics and reporting
- Monitor site performance and user engagement

Salesforce Certified Experience Cloud Consultant Sample Questions:

Question #1

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers

  • A. Enable "Allow External Lead Sharing" in Digital Experience settings.
  • B. Create Page Layouts for Lead Distribution.
  • C. Create Assignment Rules for Lead Distribution.
  • D. Configure Lead Creation and Lead Distribution inside PRM Workspace.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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Question #2

Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

  • A. Customer Community
  • B. Platform Portal
  • C. Salesforce Authenticated Site
  • D. Salesforce Unlimited
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

  • A. Service Channel and Chatter
  • B. Service Console andService Channel
  • C. Experience Builder and Chatter
  • D. Chat Agent Guided Setup Flow and Service Console
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

  • A. Manually add one or more topics to each article within Workspaces.
  • B. Select the appropriate topics on the Knowledge tab within Lightning Experience.
  • C. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
  • D. Allow guest users to tag displayed articles with relevant topics on a public page.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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Question #5

A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharingrequirement?
Choose 2 answers

  • A. Customer Community User
  • B. Customer Community Plus Login User
  • C. Customer Community Login User
  • D. Partner Community User
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

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