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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers

A) Enable "Allow External Lead Sharing" in Digital Experience settings.
B) Create Page Layouts for Lead Distribution.
C) Create Assignment Rules for Lead Distribution.
D) Configure Lead Creation and Lead Distribution inside PRM Workspace.

2. Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

A) Customer Community
B) Platform Portal
C) Salesforce Authenticated Site
D) Salesforce Unlimited

3. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Service Channel and Chatter
B) Service Console andService Channel
C) Experience Builder and Chatter
D) Chat Agent Guided Setup Flow and Service Console

4. A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

A) Manually add one or more topics to each article within Workspaces.
B) Select the appropriate topics on the Knowledge tab within Lightning Experience.
C) Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
D) Allow guest users to tag displayed articles with relevant topics on a public page.

5. A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharingrequirement?
Choose 2 answers

A) Customer Community User
B) Customer Community Plus Login User
C) Customer Community Login User
D) Partner Community User

Solutions: