Avaya 6201.1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Jul 19, 2026
  • Q & A: 55 Questions and Answers

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Avaya 6201.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Call Management System Fundamentals- CMS Configuration
  • 1. CMS architecture and functions
  • 2. Data collection and reporting
  • 3. Administration basics
Topic 2: Contact Center Implementation- Deployment and Configuration
  • 1. Installation prerequisites
  • 2. Agent, skill, and vector configuration
  • 3. Hunt groups and routing strategies
Topic 3: Avaya Aura Communication Manager Fundamentals- Platform Architecture
  • 1. System architecture and integration
  • 2. Licensing and feature overview
  • 3. Avaya Aura Communication Manager components
Topic 4: Reporting and Performance Management- Monitoring Operations
  • 1. Service level measurement
  • 2. Real-time and historical reports
  • 3. Agent and split performance analysis
Topic 5: Call Routing and Vectoring- Routing Configuration
  • 1. Call treatment and routing logic
  • 2. Vector programming concepts
  • 3. VDN configuration
Topic 6: Maintenance and Troubleshooting- System Support
  • 1. Diagnostic tools and logs
  • 2. Common implementation issues
  • 3. Backup, restore, and best practices

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three are settings for Vector Variables? (Choose three)

A) Assignment
B) Action
C) Scope
D) Length
E) Stop Position


2. Which application or menu can be used for creating an ACD on CMS?

A) cms svc
B) CMS-Supervisor
C) CMS-Terminal
D) cms adm


3. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) CM version is not matching CMS setup.
C) There is no network connection to CLAN.
D) CMS version is not configured an the system-parameters features farm,


4. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /dev/eri0 and /dev/hostname.eri0
B) /cms/install/net use and /cms/install/netboo.eri0
C) /etc/hostname. Eri0 and /etc/netmasks
D) /net/eri0 and/net/netmasks


5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) list usage variable
B) List trace variables
C) Monitor variables
D) display variables


Solutions:

Question # 1
Answer: A,C,D
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: A

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