Avaya 3305 : Avaya Aura® Experience Portal with POM Implementation and Maintenance exam

  • Exam Code: 3305
  • Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
  • Updated: Sep 10, 2026
  • Q & A: 64 Questions and Answers

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Avaya 3305 Exam Syllabus Topics:

SectionObjectives
Avaya Aura Experience Portal Architecture and Components- System architecture and core components overview
- Media processing and call flow basics
- Integration with Avaya Aura platform
System Administration and Maintenance- System monitoring and troubleshooting
- User, role, and security management
- Logging, reporting, and performance tuning
Proactive Outreach Manager (POM) Implementation- POM installation and configuration
- Campaign setup and management
- Outbound dialing strategies and rules
Integration and Deployment- Deployment best practices
- Integration with SIP, IVR, and external systems
- Backup and recovery procedures

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question #1

You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?

  • A. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
  • B. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
  • C. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
  • D. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

  • A. ICRSipTCPPort
  • B. VPRemoteLogWebService
  • C. ICRSipUserName
  • D. VPProductID
  • E. ICRAdminUKI
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #3

You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing AAEP? (Choose three)

  • A. NTP is configured to synchronize the server's clock with a reliable time source
  • B. The Linux firewall is disabled
  • C. The server has anti-virus software installed and running
  • D. The server has a static IP address configured
  • E. The SELinux feature is set to 'Permissive' or 'Disabled'
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #4

What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?

  • A. the POM Campaign Director
  • B. the Priority of the Campaign
  • C. the POM Campaign Manager
  • D. the Campaign Strategy
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

  • A. Verify that the WebLM license is not expired arid verify if you have configured the required number
  • B. Verify that the Media Processing Platform (MPP) is operational
  • C. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
  • D. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
  • E. Verify that the Short Message Service (SMS) server is not down.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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