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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answers to this question.

A) The Override Territory box is not available
B) The Define Exceptions step is disabled
C) Additional fields become available for territory determination
D) Access restrictions for territories are not available

2. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Purchase order
B) Billing request
C) Service order
D) Good issue
E) Internal order

3. What object is used in SAP Multi-resource Scheduling?

A) Service contract
B) Service order
C) Demand
D) Internal order

4. Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A) Planned quantity
B) Target quantity
C) Consumed quantity
D) Actual quantity

5. Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A) Channel type
B) Escalated Date
C) Warranty
D) Escalation status

Solutions: