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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A) Visit
B) Service ticket
C) Installed base
D) Sales Order

2. Which field identifies a ticket as relevant for a field service scenario?

A) Requires Work
B) Organization
C) Leverage indicators
D) Processing Type

3. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Maintain an activity plan
B) Create an assignment release run
C) Set up Live Activity configuration
D) Define a routing rule

4. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Workflow rule
B) Scoping option
C) Code list restriction
D) Fine-tuning activities

5. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A) Create or delete custom channels
B) Manage business tasks for employee support
C) Assign tickets to the last processor
D) Disable the profanity check for outbound responses

Solutions: