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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A) Associate work type called site to maintenance plan
B) Associate a required skill call site visits to maintain plans
C) Auto generate work order with 14-day generation time frame
D) Auto generate work order with a 14 days generation horizon

2. Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A) Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
B) Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
C) Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
D) Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

3. A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A) Create a Product Request and Product Request Line Item.
B) Create a Return Order and relate it to the Product.
C) Create a Return Order and Return Order Line Item.
D) Create a Work Order and Work Order Line Item.

4. Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A) Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
B) Create a Work Type and Work Order for each Asset being serviced.
C) Create a Work Type to automatically create relevant line items for each Asset.
D) Create a Work Order and Work Order Line Item for each Asset being serviced.

5. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Work Order Line Item for each site visit.
B) Create a new Child Work Order for each site visit.
C) Create a new Service Appointment for each site visit.
D) Create a new Product Consumed for each site visit.

Solutions: