A company, currently using B2C Commerce and Service Cloud, has recently purchased and integrated Salesforce Order Management into its order flow. One of the first projects the company would like to complete is to allow its customers to purchase online and pick up their order in the store.
What flow should a Solution Architect suggest to facilitate this request'

• A. B2C Commerce exports the order to Service Cloud and Salesforce Order Management at the same time.Once the order is picked up by the customer, Service Cloud sends the final status to Salesforce Order Management and B2C Commerce.
• B. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud sends the final status to B2C Commerce.
• C. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud updates the final status in Salesforce Order Management.
• D. B2C Commerce exports the order to Service Cloud. Service Cloud passes the order information to Salesforce Order Management. Once the order is picked up by the customer, Salesforce Order Management updates the final status in Service Cloud.

Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

• A. Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.
• B. Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
• C. Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
• D. Implement a client-side API callout in B2C Commerce for each of the required emails.
• E. Implement a server-side API callout in B2C Commerce for each of the required emails.

Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

• A. Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
• B. Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
• C. Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.
• D. Export the data using Business Manager, and import it into Salesforce using Data Loader.

Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

• A. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
• B. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
• C. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
• D. Check the field-level security for nationalParks is set to read only

A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

• A. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
• B. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
• C. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
• D. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.