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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) is real time
D) is required for every DCS instance

2. Select three correct limits and restrictions when importing data from a file.

A) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C) By default, the import starts immediately after itis activated.
D) Both create and update operations are available for imported records.
E) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

3. What three things should you do once you have established a global default coverage?

A) Use Application Composer to configure warning emails about milestone compliance events.
B) Create an ESS job to Aggregate Service Requests.
C) Use Application Composer to include milestones on the Service Request Layout if desired.
D) Createan ESS job to Monitor Service Request Milestones.

4. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Category, Severity, Status
B) Title, Status
C) Title
D) Title, Category, Severity
E) Title, Status, Problem Description

5. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It allows edits to dashboard pages.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

Solutions: