Microsoft Dynamics CRM 2011, Customization and Configuration : MB2-866

  • Exam Code: MB2-866
  • Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration
  • Updated: Aug 17, 2026
  • Q & A: 75 Questions and Answers

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Data Management and Integration- Integration concepts
  • 1. Web services and APIs overview
    - Data import/export
    • 1. Data migration tools
      • 2. Duplicate detection rules
        Business Process Automation- Business process flows
        • 1. Stage-based process design
          - Workflows
          • 1. Workflow creation and configuration
            • 2. Automated processes and triggers
              Forms, Views, and UI Customization- Views and dashboards
              • 1. System and personal views
                • 2. Dashboard configuration
                  - Form customization
                  • 1. Form layout and sections
                    • 2. Form scripting basics
                      Customization of Entities and Attributes- Entity configuration
                      • 1. Entity relationships (1:N, N:N)
                        • 2. Standard vs custom entities
                          - Field and attribute customization
                          • 1. Field types and properties
                            • 2. Business rules and validations
                              Security Model- Security roles and privileges
                              • 1. Access levels and permissions
                                • 2. Role-based security model
                                  - Business units and teams
                                  • 1. Hierarchy and data access
                                    Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
                                    • 1. Server roles and components
                                      • 2. Data model and storage concepts
                                        - Solution and deployment architecture
                                        • 1. On-premises deployment structure
                                          • 2. Customization lifecycle overview

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. In Microsoft Dynamics CRM 2011, how many sort columns can you configure for a view?

                                            A) no more than three
                                            B) no more than four
                                            C) only one
                                            D) no more than two


                                            2. Which of the following elements allow you to edit the Can be customized managed property? (Choose all that apply.)

                                            A) a business entity in a managed solution
                                            B) a custom component that is part of a default solution
                                            C) a custom component that is part of an unmanaged solution
                                            D) a business entity in an unmanaged solution


                                            3. Which of the following Microsoft Dynamics CRM 2011 relationship types support both parental and referential relationships? (Choose all that apply.)

                                            A) a one-to-many (1:N) relationship from a custom entity to a custom entity
                                            B) a many-to-many (N:N) relationship from a custom entity to a custom entity
                                            C) a one-to-many (1:N) relationship from a system entity to a custom entity
                                            D) a many-to-many (N:N) relationship from a custom entity to a system entity


                                            4. You create a custom Microsoft Dynamics CRM 2011 entity in an unmanaged solution. You need to configure the solution to ensure that new forms cannot be created for the entity. Which of the following are possible ways to achieve the goal? (Choose all that apply.)

                                            A) Set the Can be customized managed property to true. Set the New forms can be created managed property to true. Export the customization as an unmanaged solution.
                                            B) Set the Can be customized managed property to true. Set the New forms can be created managed property to false. Export the customization as an unmanaged solution.
                                            C) Set the Can be customized managed property to true. Set the New forms can be created managed property to false. Export the customization as a managed solution.
                                            D) Set the Can be customized managed property to false. Export the customization as an unmanaged solution.
                                            E) Set the Can be customized managed property to false. Export the customization as a managed solution.


                                            5. Users in a Microsoft Dynamics CRM 2011 organization run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following Outlook settings are managed by the Microsoft Dynamics CRM system settings? (Choose all that apply.)

                                            A) the synchronizing client
                                            B) the interval between sending of Microsoft Dynamics CRM email messages
                                            C) the process of updating parent accounts when contacts synchronize
                                            D) minimum times for synchronization processes


                                            Solutions:

                                            Question # 1
                                            Answer: D
                                            Question # 2
                                            Answer: B,C
                                            Question # 3
                                            Answer: A,C
                                            Question # 4
                                            Answer: C,E
                                            Question # 5
                                            Answer: B,D

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