ITIL Practitioner Certification - IT Service Management (ITIL-Practitioner日本語版) : ITIL-Practitioner日本語

  • Exam Code: ITIL-Practitioner-JPN
  • Exam Name: ITIL Practitioner Certification - IT Service Management (ITIL-Practitioner日本語版)
  • Updated: Aug 24, 2026
  • Q & A: 40 Questions and Answers

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The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:

  • Using metrics as well as measurements in enabling CSI (questions 13-20);
  • Ability in communicating effectively for the enablement of CSI (questions 21-28);
  • Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
  • Applying the change management of an organization in supporting CSI (questions 7-12);
  • Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);
  • Implementing change management for the organization in supporting CSI (questions 35-40).

In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.

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ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Organizational Change Management- Driving adoption of ITIL practices
  • 1. Managing resistance to change
    • 2. Stakeholder engagement strategies
      Topic 2: Practical ITIL application- Applying ITIL guidance in real scenarios
      • 1. Translating theory into operational improvements
        • 2. Aligning IT services with business outcomes
          Topic 3: Continual Service Improvement (CSI)- Measurement and metrics
          • 1. Data collection and reporting techniques
            • 2. Defining KPIs and critical success factors
              - CSI approach and lifecycle integration
              • 1. Understanding improvement initiatives in ITSM
                • 2. Applying CSI model to service management
                  Topic 4: Communication and stakeholder management- Effective communication planning
                  • 1. Communication channels and feedback loops
                    • 2. Audience segmentation and messaging

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