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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about value streams is CORRECT?

A) Each value stream must include suppliers or partners
B) Each value stream must be designed for a specific scenario
C) Each value stream must include all 34 ITIL practices
D) Each value stream must include all six value chain activities

2. Which usually requires a team of representatives from many stakeholder groups?

A) Authorizing an emergency change
B) Fulfilling a service request
C) Logging a new problem
D) Investigating a major incident

3. What is a configuration item?

A) Any change of state that has significance for the management of a service
B) A problem that has been analyzed but has not been resolved
C) Any financially valuable component that can contribute to delivery of an IT product or service
D) Any component that needs to be managed in order to deliver an IT service

4. Which of the four dimensions focuses or managing data in compliance with industry regulations?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

5. What is the MAIN benefit of 'problem management'?

A) Maximizing the number of successful changes
B) Restoring normal service as quickly as possible
C) Managing workarounds and known errors
D) Reducing the number and impact of incidents

Solutions: