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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Managed IP Phone Configuration and Templates
• Managing Licenses
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Understand the configuration options available for ACD/Skills-Based routing
• Basics of Interaction Supervisor
• Configuring Stations
• Workgroups ACD Skills
• Managed IP Phone Network Provisioning
• Introduction to PureConnect Application Suite
• Overview of Interaction Center Business Manager
• Status Messages, Account Codes, and Wrap-up Codes
• Basics of Interaction Reporter
• Security and Compliance Enhancements
• Using Response Management Libraries
• Introduction to ACD Tools
• Overview of Client Templates
• Identify the components of the Interaction Administrator interface
• Configuring Client Button and Queue Columns
• Configuring ACD

Configuring Call Flows

• Recognize and use the files and storage structure used by the Interaction Attendant
• Publish, import, and export a new Interaction Attendant configuration
• Email Schedules
• Overview of Interaction Attendant user interface
• Overview of Custom Profiles
• Create and configure operations that comprise an Interaction Attendant menu
• Queue Operations
• Structure of a Node
• Default Auto Attendant set of menus and operations
• Email Operations
• Overview of Default Schedule
• Email Profiles
• Schedule Configuration
• Overview of Default Profile
• Standard Inbound Operations
• Manage Voice Prompts

Interaction Center Certified Engineer (ICCE) Bootcamp

• IC System Manager
• Dial Plan
• Database Server
• Log Retrieval Assistant
• Configure Interaction Media Server
• Interactive Update Provider Overview
• IC Licensing Overview
• Configure SIP addresses
• SIP Proxy
• Gateways Overview
• Codecs
• Post Installation Configuration
• Using Interactive Update Client
• Reporting Tables
• SIP Line Configuration
• Interaction Center Security Methods
• Configure Line Groups
• Running Setup Assistant
• Log Viewer
• Directory Server
• New License Generation
• DHCP
• License Management and Allocation
• Configure Regionalization
• WireShark Analyzer
• Interaction Center Architecture
• DID/DNIS Routing
• Interaction Center Platform Overview
• Configuring IC Switchover Process
• Installing IC and Interaction Media Server
• IC Survey File
• DNS Server
• SIP Station Configuration
• Licensing Users and Stations
• Understanding Lines and Groups
• Interaction Subsystems
• TroubleShooting
• Site Information

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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

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