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| Section | Objectives |
|---|---|
| Service Management Planning and Implementation | - Establishing SMS implementation plan - Roles, responsibilities, and governance |
| Service Lifecycle Processes | - Service delivery and control processes - Service design, transition, and operation |
| Performance Evaluation and Improvement | - Monitoring, measurement, and reporting - Continual service improvement (CSI) |
| Service Management System (SMS) Fundamentals | - Scope and application of IT service management system - ISO/IEC 20000 standard structure and principles |
1. Upon the risk assessment outcomes. Socket Inc. decided to:
* Require the use of passwords with at least 12 characters containing uppercase and lowercase letters, symbols, and numbers
* Require the change of passwords at least once every 60 days
* Keep backup copies of files on IT-provided network drives
* Assign users to a separate network when they have access to cloud storage files storing customers' personal data.
Based on the scenario above, answer the following question:
Which of the following options indicate that Socket Inc. used risk modification to treat risks?
A) Requiring the change of passwords at least once every 60 days
B) Conducting a risk assessment before deciding to use third-party services
C) Storing customers' personal data in a cloud-based storage
2. Based on scenario 9. is the action plan for treating the nonconformity related to control 8.13 Information backup valid?
A) No. It does not allow the elimination of the reported nonconformity
B) Yes. It allows the elimination of the detected nonconformity
C) No. It does not describe the explicit changes of the existing backup procedure
3. Which of the following is the information security committee responsible for?
A) Treat the nonconformities
B) Ensure smooth running of the ISMS
C) Set annual objectives and the ISMS strategy
4. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on this scenario, answer the following question:
OpenTech has decided to establish a new version of its access control policy. What should the company do when such changes occur?
A) Include the changes in the scope
B) Identify the change factors to be monitored
C) Update the information security objectives
5. The purpose of control 5.9 inventory of Information and other associated assets of ISO/IEC 27001 is to identify organization's information and other associated assets in order to preserve their information security and assign ownership. Which of the following actions docs NOT fulfill this purpose?
A) Assigning the responsibility for appropriately classifying and protecting information and other associated assets to the asset owners
B) Establishing rules to control physical and logical access to Information and other associated assets
C) Conducting regular reviews of identified information and other associated assets
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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