Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance : 3316X

  • Exam Code: 3316X
  • Exam Name: Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
  • Updated: May 31, 2026
  • Q & A: 0 Questions and Answers

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Topics of Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam

Candidates must know the exam topics before they start preparation. Because it will really help them to hit the core. Our Avaya Aura Maintenance 3316x exam dumps will include the following topics: 1. Dialing Plans

  • Given customer requirements, determine techniques, features and services that restrict user access to system resources.
  • Identify the attributes of the Zone Based Dialing.
  • Identify the Communication Server 1000 Rls. 7.x hardware and software architecture.
  • Identify the key components of the IP Peer network.
  • Enable and configure H.323 and SIP Gateway properties on the Call Server.
  • Program routes and trunks using Element Manager or the CLI, and print the appropriate reports to verify the programming.
  • Configure the Call Server Database to support ESA.
  • Given a customer's dialing plan, determine the parameters for programming a coordinated dialing plan.
  • Develop a dialing plan that meets customer needs, dialing preferences, configuration management, and regional requirements.
  • Describe the Lists Feature provided with the EM Phones Tool and use the feature to add, delete and import lists.
  • Describe the basic functionality of commonly- used user interfaces.
  • Validate that the system programming meets the customer requirements.
  • Identify, isolate, and correct IP Peer Networking issues. 2. Networking
  • Identify the components that comprise an ESN network.
  • Identify the prompts and responses required to provision Automatic On- Net to Off- Net Overflow.
  • Given programming output, verify that the coordinated dialing plan is properly provisioned. 3. Administration and Maintenance
  • Configure IP telephone in Zone Based Dialing.
  • Compare TDM and IP network voice topologies with respect to components, protocols, and functionalities.
  • Prepare the System for IP Peer Networking.
  • Define the minimum parameters of the main components of a dialing plan: ESN data block, routing, and digit manipulation.
  • Describe the Subscriber Manager Database synchronization mechanisms.
  • Given a customer's dialing plan and routes, determine the parameters that will satisfy the route.
  • Determine the appropriate procedures to add, move, change, or delete telephones or consoles using the CLI and review printouts if applicable, to verify programming.
  • Perform basic administration using the appropriate administrative/maintenance overlay (LD) and procedures.
  • Given a customer's dialing plan, determine the parameter to be used for the NARS access code.
  • Configure the Call Server Database to support the Zone Based Dialing.
  • Describe the steps required to Configure, Generate, Upload, Import and Export Corporate Directory reports.
  • Given a description of a networking issue, determine what action should be taken to resolve the issue.
  • Distinguish between types of dialing plans.
  • Given a BARS database output, determine the correctness of the programming to process a call.
  • Identify the required network signaling types in a network configuration.
  • Determine the appropriate procedures to communicate with the system using the CLI or - Element Manager via System Manager/UCM.
  • Given a network diagram and dialing plan, determine the location codes to be used in the network.
  • Identify the prompts and responses required to provision network signaling.

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