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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) This message can be ignored as it is not the reason the link is down.
B) The wrong CMS has been installed and the correct server needs to be ordered.
C) The wrong Communication Manager version on the CMS has been selected.
D) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

2. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the qcopy station xxxx CM SAT command
B) Create a template telephone set and use the duplicate station xxxx CM SAT command
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Use the add station next CM SAT command to program each telephone set and assign buttons

3. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Vector Directory Number (VDN)
C) Hunt Group Number (HGN)
D) Routing Directory Number (RDN)

4. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) All changes are made in the CM using the change cam proc screen
B) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
C) emssve change authorizations; make needed changes to authorization
D) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1

5. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
B) BCMS receives data internally and stores data in a volatile switch memory.
C) BCMS is interval based and CMS is call based.
D) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.

Solutions: