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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A) Microsoft SQLServer2005StandardEdition
B) Microsoft SQLServer2005EnterpriseEdition
C) Microsoft SQL Server 2008Express, Standard/Enterprise Edition
D) Microsoft SQLServer 2005Express Edition

2. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Import Server
B) Database Server
C) ACCCM Web Portal
D) Synchronization Server
E) Application Server

3. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Multi tenancy Management
B) Call Flow Management
C) Communication Manager Extensions Management
D) IVK Sell Service

4. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Supervisor, Administrator and users
B) Active Directory Logins
C) ACCCM Location(s), CM and the Organization Chart
D) Dial Plan Range

5. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) The CMS Supervisor must beinstalledon the ACCCM Server.
B) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
C) You can connect to all versions of CMS with the Openlink driver.
D) You need to useaSolaris User.
E) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.

Solutions: