CSA Certification - The Ultimate Guide [Updated 2021]
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NEW QUESTION 88
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
- A. onCellEdit
- B. onChange
- C. onSubmit
- D. onEdit
- E. onUpdate
- F. onLoad
- G. onSave
Answer: A,B,C,F
NEW QUESTION 89
Which configuration allows you to use a script to coalesce data in Import Sets?
- A. No coalesce
- B. Multiple-field coalesce
- C. Single-field coalesce
- D. Conditional coalesce
Answer: D
NEW QUESTION 90
What is the difference between a UI Policy and Data Policy?
- A. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
- B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
- C. Data Policies run only after UI Policies run successfully
- D. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
Answer: A
NEW QUESTION 91
Which would NOT appear in the History section of the Application Navigator?
- A. Records
- B. Forms
- C. UI Pages
- D. Lists
Answer: C
NEW QUESTION 92
What is the purpose of the Event Registry?
- A. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script
- B. The Event Registry is a list of all Events that originate through an integration
- C. The Event Registry lists all Events that have successfully completed within a 24-hour period
- D. The Event Registry is a module that provides Event definitions
Answer: C
NEW QUESTION 93
What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?
- A. Virtual Agent
- B. Answer Agent
- C. Connect Chat
- D. live Feed
Answer: A
NEW QUESTION 94
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should add users to groups
- B. You should never assign roles to groups.
- C. You should assign roles to users.
- D. You should assign roles to groups
Answer: C
NEW QUESTION 95
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
- A. Localization Framework plugin
(com.glide.localization_framework) - B. Language Al Framework plugin (com .g I id e. language.ai _framework)
- C. Translation Framework plugin (com.glide.translation_framework)
- D. Multiple Language Framework plugin (com.glide.multiple.language_framework)
Answer: A
NEW QUESTION 96
What is a schema map?
- A. A schema map displays the details of tables and their relationships in a visual manner, allowing
administrators to view and easily access different parts of the database schema - B. A schema map graphically organizes the visual task boards for the CMDB
- C. A schema map graphically displays the Configuration Items that support a business service
- D. A schema map enables administrators to define records from specific tables as trouble sources for
Configuration Items
Answer: A
NEW QUESTION 97
Which of the following statements describes how data is organized in a table?
- A. A column contains data from one user and a record is one set of fields
- B. A column is one field and a record is one column
- C. A column is one field and a record is one row
- D. A column is a field in the database and a record is one user
Answer: D
NEW QUESTION 98
Which one of the following statements describes a characteristic of role assignment?
- A. Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role
- B. Each user has a role in the ServiceNow platform
- C. Users can click on the Personalize Role feature to try different roles
- D. A role is granted to a user by the System Administrator
Answer: A
NEW QUESTION 99
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
- A. Submit a Change Request to ServiceNow Technical Support
- B. Go to the Number Maintenance application and change the prefix to "IN" for incident
- C. The prefix of an incident cannot be changed because it is a built-in feature
- D. Create a Business Rule that modifies the prefix before the Insert operation
Answer: B
NEW QUESTION 100
What is a way that you can mark a knowledge article for review?
- A. Review
- B. Bookmark
- C. Flag article
- D. On Hold
Answer: C
NEW QUESTION 101
What are the main UI component(s) of the ServiceNow Platform?
- A. Application Navigator
- B. Application Frame
- C. Banner Navigator
- D. Content Menu
- E. Content Frame
- F. Banner Frame
Answer: A,E,F
NEW QUESTION 102
What is the difference between a Ul Policy and Data Policy?
- A. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies
- B. Data Policies run only after Ul Policies run successfully
- C. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions
- D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services
Answer: D
NEW QUESTION 103
Where would you go in ServiceNow to order services and products offered by various departments?
- A. Service Department
- B. Self Service
- C. Customer Service
- D. Service Catalog
Answer: D
NEW QUESTION 104
Which are valid Service Now User Authentication Methods? (Choose three.)
- A. Local database
- B. XML feed
- C. LDAP
- D. SSO
- E. FTP authentication
Answer: A,C,D
NEW QUESTION 105
When working on a form, what is the difference between Insert and Update operations?
- A. Insert creates a new record and Update saves changes, both exit the form
- B. Insert saves changes and remains on the form, Update saves changes and exits the form
- C. Insert saves changes and exits the form, Update saves changes and remains on the form
- D. Insert creates a new record and Update saves changes, both remain on the form
Answer: A
NEW QUESTION 106
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