[Dec-2021] Verified 1Z0-1038-20 dumps Q&As - 1Z0-1038-20 dumps with Correct Answers
The Best Oracle Service Cloud Cross-Channel Contact Center Study Guide for the 1Z0-1038-20 Exam
NEW QUESTION 19
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. The Browser User Interface (BUI) workspace is not using the standard workspace.
- B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- C. The hash value during import doesn't match the hash declared at the end of the rile.
- D. Check if the exported file was generated by a product version that is older than the existing product version.
Answer: A
NEW QUESTION 20
Which two statements are true about the Organization object in Service Cloud?
- A. It can be associated with incidents directly.
- B. It has a one-to-many relation with contacts.
- C. It has a one-to-one relation with contacts.
- D. It is widely used in Business-to-Business scenarios.
- E. It is required to create an incident.
Answer: B,D
NEW QUESTION 21
Which four statements are true about reports?
- A. After a report is published, the report data remains unchanged even as the knowledge base is updated.
- B. All the permissions from an imported report remain unchanged after an export.
- C. Reports are shared between interfaces.
- D. The owner of a report remains the same even if the report is imported by some other user.
- E. Reports must be exported manually in all interfaces.
- F. Reports are not common across the interface.
- G. Published reports can be modified.
Answer: B,E,F,G
NEW QUESTION 22
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Select the Pull Chat check box in the chat profile.
- B. Enable the engagement engine.
- C. Select the corresponding pull policy.
- D. Select the Chat check box that is associated with an agent's staff account.
- E. Configure advanced routing.
Answer: A,C
NEW QUESTION 23
Which two statements are true about generic objects?
- A. They are used when working with custom objects only.
- B. They can be used with standard objects.
- C. They require the type of data to be set dynamically.
- D. They belong to a stand-alone class that is not derived from an RN object.
- E. They automatically consider a package to consist of custom objects.
Answer: B,E
NEW QUESTION 24
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
- A. Set the option to allow switching of data
- B. Add default values to runtime filters if used in the report
- C. Do not set the deferred execution option
- D. Use runtime filters in preference to fixed filters
- E. Remove Primary keys from all tables used in the report
- F. Use a drilldown level to filter the top level
Answer: B,E
NEW QUESTION 25
Which six actions initiate the business rules engine to run their configured logic?
- A. The rules engine is updated.
- B. A customer updates contact details via the end-user pages.
- C. An administrator compiles the rules engine.
- D. An agent edits contacts, incidents, organizations, or tasks.
- E. An agent creates or edits an answer.
- F. An agent views the rule log.
- G. An agent edits an opportunity.
- H. A customer adds more information to their incident via the end-user pages.
- I. An agent runs an incident report.
- J. A customer creates an incident in the end user portal.
Answer: A,C,D,E,H,I
NEW QUESTION 26
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Update custom fields with the changed address and phone numbers.
- B. Create custom fields for the address and phone numbers.
- C. Update the standard text with the changed address and phone numbers.
- D. Create the standard text with the current address and phone numbers.
- E. Create variables with the current address and phone numbers.
- F. Update variables with the changed address and phone numbers.
Answer: C,D
NEW QUESTION 27
Which two statements are true about a disposition?
- A. It can be linked to products.
- B. It can be set to a maximum depth of three in hierarchy levels.
- C. It can be linked to categories.
- D. It can be made visible on the Customer Portal.
- E. It helps to identify the root cause of an incident.
Answer: A,E
NEW QUESTION 28
Which three events are available with the JavaScript API?
- A. enclose ()
- B. aftersave()
- C. ondataupdated()
- D. onrefresh()
- E. onsaveclose ()
- F. onbeforesave ()
Answer: A,C,F
NEW QUESTION 29
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. You need to re-create the message template across the multiple interfaces.
- B. You need to copy and paste the source code across the multiple interfaces.
- C. The change is reflected across all interfaces by default.
- D. You need to use the export and import option.
Answer: B
NEW QUESTION 30
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 6 PM
- B. Monday 10 AM
- C. Tuesday 11 AM
- D. Saturday 4 PM
Answer: D
NEW QUESTION 31
What are the three different types of pull policy for queues?
- A. First Due
- B. Strict Priority
- C. Manual
- D. Standard
- E. Round Robin
- F. Advanced
Answer: A,B,C
NEW QUESTION 32
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- C. by configuring settings at the time of creation of the custom object
- D. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
Answer: A
NEW QUESTION 33
Which three statements are true about headers of custom process models?
- A. The header section is always commented.
- B. The header section needs to be uncommented during testing.
- C. They contain standard objects only.
- D. They list only the events that are supported by the code implementation.
- E. They contain all possible events with the objects.
- F. They contain the version number of the PHP script.
- G. The/QDntain the version number of the Connect Common Object Model.
Answer: A,C,D
NEW QUESTION 34
Which two statements are true about mailboxes?
- A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
- B. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
- C. Techmail is responsible for pulling emails from single or multiple mailboxes.
- D. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- E. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
Answer: C,E
NEW QUESTION 35
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f2, f5, f3, f1, f4
- B. f1, f2, f4, f3, f5
- C. f2, f5, f1, f3, f4
- D. f1, f2, f5, f3, f4
- E. f5, f2, f3, f4, f1
Answer: A
NEW QUESTION 36
Which option should you use to create or configure queues?
- A. Configuration > Application Appearance >Customizable Menus > System Menus
- B. Configuration > Site Configuration > Configuration Settings
- C. Configuration > Site Configuration > Message Bases
- D. Configuration > Application Appearance > Customizable Menus > Custom Menus
Answer: A
NEW QUESTION 37
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
- B. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
- C. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
- D. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
Answer: B
NEW QUESTION 38
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1Z0-1038-20 certification guide Q&A from Training Expert BraindumpsPrep: https://www.briandumpsprep.com/1Z0-1038-20-prep-exam-braindumps.html
