EXIN ITSM20F : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)

  • Exam Code: ITSM20F
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
  • Updated: Oct 19, 2026
  • Q & A: 78 Questions and Answers

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About EXIN ITSM20F Exam Questions

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EXIN ITSM20F Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
Exam Number:ITSM20F.EN
Related Certifications:EXIN IT Service Management Professional
EXIN IT Service Management Specialist
Exam Format:Multiple Choice
Passing Score:65%
Certificate Validity Period:No expiration (EXIN certifications are generally lifetime valid)
Exam Duration:60 minutes
Available Languages:English
Exam Price:Varies by region (approximately €200–€300 equivalent)
Real Exam Qty:40
Recommended Training:EXIN IT Service Management Foundation Training
Exam Registration:EXIN Official Certification Registration
Sample Questions:Free Download real ITSM20F actual tests
Exam Way:Online proctored or authorized test center (depending on region)
Pre Condition:No formal prerequisites required
Official Syllabus URL:https://www.exin.com

EXIN ITSM20F Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management Processes- Change management
- Problem management
- Incident and service request management
- Configuration management
- Release and deployment management
Topic 2: Service Level and Supplier Management- Supplier and external service management
- Service Level Agreements (SLA)
Topic 3: Continual Improvement- Service improvement practices
- PDCA cycle (Plan-Do-Check-Act)
Topic 4: Introduction to IT Service Management- Value creation through services
- Concepts of service and service management
Topic 5: ISO/IEC 20000 Framework- Structure and requirements of ISO/IEC 20000
- Service Management System (SMS)

Everything About the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Exam

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The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam contains 40 to complete within 60 minutes. Knowing your pacing beforehand is exactly what the BraindumpsPrep Desktop Test Engine's timed simulations are for.

Online proctored or authorized test center (depending on region) Register for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam through these official channels:

After booking, BraindumpsPrep delivers your practice questions within 1 minute — preparation starts the same day.

Three versions of the same study materials, provided because different customers have various needs: a printable, expert-prepared PDF in Q&A form with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. The 78 practice questions are identical across versions — just choose the one you like. All include 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

The official EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) outline defines 5 domains. The leading three are Service Level and Supplier Management, ISO/IEC 20000 Framework, and Continual Improvement. The full list is in the topics section above, and BraindumpsPrep's 78 practice questions cover each one.

No formal prerequisites required Since requirements change over time, confirm the latest on the official EXIN exam page before scheduling.

The ITSM20F exam is a EXIN certification exam validating the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) syllabus shown above. It belongs to these credential paths: EXIN IT Service Management Specialist, EXIN IT Service Management Professional. Candidates in 2026 prepare for it with BraindumpsPrep's 78 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam requires 65% to pass, and registration costs Varies by region (approximately €200–€300 equivalent). A failed attempt means paying the same fee again — a readiness check with the BraindumpsPrep engines before booking is the cheaper option.

EXIN recommends these training resources for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam:

Follow the training with steady self-testing — the 78 practice questions from BraindumpsPrep make that routine easy to maintain.

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

Question #1

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?

  • A. Proactive Problem Management
  • B. Problem Control
  • C. Error Control
  • D. Identification of root causes
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

What is the contribution of Availability Management to the Service Level Management process?

  • A. Availability Management provides information about the availability of the services being provided.
  • B. Availability Management supplies data about the availability requirements of users.
  • C. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
  • D. Availability Management acts in consultation with users to determine the availability of IT services.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

  • A. monthly
  • B. quarterly
  • C. annually
  • D. only when there is a business need to change the service
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re-installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs.
What is this advice an example of?

  • A. Workaround
  • B. Request for Change
  • C. Known Error
  • D. Problem
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

What is known as a temporary solution that enables the user to continue working?

  • A. Request For Change (RFC)
  • B. Service Request
  • C. Workaround
  • D. Known Error
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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