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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 変更の構築とテストはいつ開始できますか?

A) 変更要求 (RFC) が分類され次第
B) 変更諮問委員会のメンバーによって影響分析が議論され次第
C) 変更要求 (RFC) が正式に承認され次第
D) 変更に対する正しいネットワーク計画が作成され次第

2. 問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A) エラー制御
B) プロアクティブな問題管理
C) 問題の制御
D) 根本原因の特定

3. 「品質システム」の最も適切な定義は何ですか?

A) 品質管理を実施するための責任、手順、リソースに関連する組織構造
B) これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力
C) 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順
D) サービスプロバイダー組織の全員が遵守する必須の品質管理慣行

4. 内部監査の目的は何ですか?

A) 自らの品質能力の確保と向上を図る
B) 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
C) 従業員のパフォーマンスを監視するため
D) 品質に関する要求事項の遵守を全従業員に指導する。

5. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 変更リクエスト
B) 問題
C) 既知のエラー
D) 回避策

Solutions: