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ITIL ITIL-4-Specialist-Create-Deliver-and-Support : ITIL 4 Specialist: Create, Deliver and SupportExam
- Exam Code: ITIL-4-Specialist-Create-Deliver-and-Support
- Exam Name: ITIL 4 Specialist: Create, Deliver and SupportExam
- Updated: Oct 12, 2026
- Q & A: 74 Questions and Answers
About ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Questions
Good things rarely come easy, and the ITIL-4-Specialist-Create-Deliver-and-Support exam is no exception. The question is not whether you have time, but whether your study time is structured. BraindumpsPrep organizes ITIL 4 Specialist: Create, Deliver and SupportExam preparation around 74 verified practice questions so every session has a purpose.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Exam Price: | $500 USD |
| Related Certifications: | ITIL 4 Managing Professional |
| Exam Format: | Closed Book, Multiple Choice |
| Available Languages: | Chinese, German, French, English, Japanese, Spanish |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years |
| Passing Score: | 70% |
| Sample Questions: |  |
| Exam Way: | Online remote proctored exam or authorized test center exam |
| Pre Condition: | Candidates must hold the ITIL 4 Foundation certification before taking this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693 |
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Streams and Workflows | 30% | - Service value streams
|
| Topic 2: Organizational Structure and Teams | 15% | - Understand team culture and differences
|
| Topic 3: Practice Success Factors | 10% | - Measurement and reporting
|
| Topic 4: Create, Deliver and Support Services | 30% | - Support and continual improvement
|
| Topic 5: Information and Technology | 15% | - Integration and data sharing
|
ITIL-4-Specialist-Create-Deliver-and-Support Study Material FAQ
Candidates must hold the ITIL 4 Foundation certification before taking this exam.
The ITIL 4 Specialist: Create, Deliver and SupportExam bank is maintained by a team of IT specialists who research the ITIL-4-Specialist-Create-Deliver-and-Support questions in depth and organize the verified answers into an effective study sequence. Their ongoing work is what keeps the material professional rather than generic.
- Information and Technology (15%)
- Create, Deliver and Support Services (30%)
- Practice Success Factors (10%)
Let the topic weights guide how you divide your study hours.
The online engine simulates the formal ITIL-4-Specialist-Create-Deliver-and-Support test, lets you set your own time limit, and points out your mistakes after each session. Because it runs in a browser, you can practice anywhere and anytime, whether you are waiting for someone or sitting on a bus, and make real use of spare minutes.
The package includes 74 practice questions for the ITIL-4-Specialist-Create-Deliver-and-Support exam, all verified by our IT specialists. A free demo is available so you can review the style before purchasing.
The passing score for ITIL-4-Specialist-Create-Deliver-and-Support is 70%, and the official exam fee is $500 USD. Keeping these figures in view helps you set a realistic target for your practice sessions.
You will face 40 questions in 90 minutes minutes on the real ITIL-4-Specialist-Create-Deliver-and-Support exam. Rehearsing under the same limits on the BraindumpsPrep engine turns time management into a trained reflex.
ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions:
Question #1
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
Question #2
What approach can ensure testing happens earlier in the development lifecycle?
- A. Service integration and management
- B. Managing work as tickets
- C. Shift-left
- D. Robotic process automation
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
Question #3
An organization has found that a significant amount of rework is required because tickets are escalated from the service desk team to higher tiers of support. This rework causes delays and results in recurring incidents as service desk agents rarely see how incidents are resolved. Which approach can be used to reduce this rework and its consequences?
- A. Validate the data when tickets are being created by service desk agents
- B. Train agents to capture the information required by each support team
- C. Limit the use of tickets to major and high-priority incidents
- D. Use swarming to improve collaboration and validate information
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
Question #4
Which statement about 'service integration as a service' isCORRECT?
- A. The service integrator provides services and manages other vendors
- B. Multiple vendors provide the service integration and management function
- C. The service integrator does not deliver any services to the organization
- D. The service integrator can be easily replaced by other vendors to leverage better pricing
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
Question #5
A service provider is struggling to ensure timely incident resolution. The reports show that the majority of incidents that can be resolved without implementing a change are resolved on time. However, if an incident resolution requires a change, it is almost never implemented within the agreed incident resolution time. What is the BEST approach for the service provider to improve the situation?
- A. Review the incident resolution targets
- B. Review the change authorization procedures
- C. Review the incident management process
- D. Review the incident resolution value stream
Correct Answer: D 🗳️
Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).
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