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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A. 4 hours
B. 1 hour
C. 8 hours
D. 2 hours

Question 2

You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A. Send an email to SAP EMEA Support.
B. Call your account manager to ask for help.
C. Call the Customer Interaction Center.
D. Create a message using the component SV-SMG-SUP within Service Desk.

Question 3

What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A. The dedicated support consultant that has been assigned to the customer
B. The products supported as defined in the SLA
C. The Initial Response Time (IRT)
D. The maximum time for providing corrective action for critical issues

Question 4

What types of remote connections to customer's systems are available? (Choose two)

A. NetMeeting
B. Webex
C. Netviewer
D. R/3 Support

Question 5

What is SAP Solution Manager Enterprise Edition? (Choose two)

A. A comprehensive view on a project/release plan with all quality gates and their associated activities
B. An enablement program for SAP customers
C. A platform for realizing the value of SAP Enterprise Support
D. An enablement program for SAP partners

Solutions: