SAP C_TCRM20_60 : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)

  • Exam Code: C_TCRM20_60
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Updated: Sep 03, 2026
  • Q & A: 100 Questions and Answers

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SAP C_TCRM20_60 Exam Syllabus Topics:

SectionWeightObjectives
Sales Process12-16%- Sales Management
  • 1. Sales orders
  • 2. Sales opportunities
  • 3. Activities and follow-up documents
  • 4. Quotations
Marketing Fundamentals8-12%- Marketing Processes
  • 1. Marketing planning
  • 2. Business partners in marketing
  • 3. Campaign management
  • 4. Target groups
Organizational Model and Master Data8-12%- Master Data Management
  • 1. Installed base and relationships
  • 2. Business partners
  • 3. Organizational model
  • 4. Products
Activities and Business Transactions8-12%- Transaction Processing
  • 1. Document flow
  • 2. Business transaction framework
  • 3. Activity management
  • 4. Status management
Interaction Center8-12%- Customer Interaction Processing
  • 1. Interaction records
  • 2. Business activity management
  • 3. Communication channels
  • 4. Agent functions
Middleware and Integration12-16%- Data Exchange
  • 1. Mobile and external integration concepts
  • 2. ERP integration
  • 3. Initial load and synchronization
  • 4. CRM Middleware fundamentals
Pricing and Billing Integration8-12%- Pricing Concepts
  • 1. Pricing procedures
  • 2. ERP integration
  • 3. Billing integration
  • 4. Conditions
Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Service requests
  • 3. Service orders
  • 4. Complaints and returns
CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. CRM user interface and navigation
  • 2. CRM business scenarios
  • 3. SAP CRM architecture
  • 4. Master data concepts

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