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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Social media profiles
B) Vendors
C) Opportunities
D) Service requests
E) Van stock

2. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Workflow rule
B) Scoping option
C) Code list restriction
D) Fine-tuning activities

3. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Route unknow sender email to common inbox
B) Broad cast emails to a group of individuals
C) Create activities from inbound email
D) Create service tickets from inbound emails

4. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports creation is supported with a guided procedure
B) Custom reports require new data sources
C) Custom calculated key figures are allowed
D) Variable selection is possible
E) Custom reports can be created by sales employees

5. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Ticket category
B) MDRO run
C) Service team
D) Measurement attributes
E) Schedule condition

Solutions: