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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers

A) Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
B) Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
C) Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
D) Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.

2. A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

A) Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
B) Implement high-assurance requirements for Experience Cloud profiles.
C) Develop login flows to change the user's session security level to initiate third-party identity verification.
D) Maintain GAuth tokens for existing Experience Cloud profiles.
E) Add a login flow that defines the scope of user access authorized by authentication providers.

3. A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

A) Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
B) Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
C) Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
D) Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality

4. A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
What strategy should a Solution Architect recommend to solve these needs?

A) B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.
B) Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.
C) Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.
D) Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.

5. A retail company currently uses B2C Commerce, Service Cloud, and Marketing Cloud. The company plans to launch a winter sweepstakes campaign to attract new customers. The signup page is hosted on B2C Commerce and collects new customer details like name, phone number, and email. In order to enter the sweepstakes, the customer must sign up to receive marketing communications. In return, they will receive a coupon for 20% off their next purchase.
Which option should be defined as the data source authority for the customer attributes collected from the sweepstakes page?

A) Service Cloud
B) Marketing Cloud
C) Experience Cloud
D) B2C Commerce

Solutions: