Oracle 1Z0-1064-21 : Oracle B2B Service 2021 Implementation Essentials

  • Exam Code: 1Z0-1064-21
  • Exam Name: Oracle B2B Service 2021 Implementation Essentials
  • Updated: Oct 17, 2026
  • Q & A: 78 Questions and Answers

Already choose to buy: "PDF"

Total Price: $59.99  

About Oracle 1Z0-1064-21 Exam Questions

Hesitation is the enemy of preparation. BraindumpsPrep removes the wait entirely: the 1Z0-1064-21 package downloads instantly after payment, with an email copy inside one minute — 78 practice questions for the Oracle B2B Service 2021 Implementation Essentials ready the moment you decide.

Oracle 1Z0-1064-21 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle B2B Service 2021 Implementation Essentials
Exam Number:1Z0-1064-21
Related Certifications:Oracle Engagement Cloud
Oracle CX Service
Exam Format:Multiple Select, Multiple Choice
Passing Score:62%
Certificate Validity Period:18 months
Exam Duration:90 minutes
Real Exam Qty:58
Available Languages:English
Exam Price:$245 USD
Recommended Training:Oracle Cloud Learning Subscription
Oracle B2B Service 2021 Implementation Training
Exam Registration:Oracle University Exam Page
Pearson VUE Registration
Sample Questions:Free Download real 1Z0-1064-21 actual tests
Exam Way:Online proctored or onsite at Pearson VUE authorized testing centers
Pre Condition:No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud
Official Syllabus URL:https://education.oracle.com/pexam_1Z0-1064-21

Oracle 1Z0-1064-21 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security and Access Control8%- Data Security
- Roles and Privileges
Topic 2: Productivity and Automation12%- Workflows and Rules
- Macros and Shortcuts
Topic 3: Digital Customer Service20%- DCS Application Architecture
- Templates and Layouts
- Customization and Components
Topic 4: Knowledge Management15%- Integration with Service Requests
- Knowledge Base Setup
- Article Management and Search
Topic 5: Service Request Management25%- Assignment Rules and Queues
- Service Request Lifecycle
- Categories, Types, and Statuses
Topic 6: Entitlements and Service Level Agreements20%- Milestones and Escalations
- SLA Configuration
- Coverage and Entitlement Setup

Oracle 1Z0-1064-21 Exam — Your Questions, Our Answers

Registration for the Oracle B2B Service 2021 Implementation Essentials goes through the official channels listed here:

One detail worth knowing before you book: the 1Z0-1064-21 exam is delivered Online proctored or onsite at Pearson VUE authorized testing centers.

Yes — the free trial exists so customers can fully understand the system before buying. Download the sample 1Z0-1064-21 practice questions at no cost, explore the interface, and check the verified answers yourself. Once you purchase, 365 days of free updates are included, and if the product expires, the update service renews at a 50% discount from your member zone.

The Oracle B2B Service 2021 Implementation Essentials blueprint is organized into 6 domains, led by Service Request Management (25%), Security and Access Control (8%), and Productivity and Automation (12%). The complete weighted syllabus appears above on this page — it is the checklist your preparation should be measured against.

You will face 58 questions within 90 minutes on the 1Z0-1064-21 exam. The real exam pressure comes from that ratio — knowledge alone does not finish exams on time. Rehearse with the BraindumpsPrep test engine's timed mode, repeat the same question sets until the answers consolidate, and pacing stops being a risk factor.

No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud

Eligibility rules do get revised, so before booking, verify the current requirements on the official Oracle exam page.

Delivery takes effect immediately: download right after payment, with an email copy arriving within one minute. If 2 hours pass with no email, check spam and contact customer service — professional staff can remotely guide installation and use if needed. Downloads and simultaneous use are not limited, so every device you own can carry the material.

If you sit the 1Z0-1064-21 exam within 60 days of purchase and do not pass, the BraindumpsPrep money back guarantee covers you: file within 2 days of the exam with a scanned enrollment slip and the official score report (PDF), and the claim is processed within 7 days. The candidate name must match the payer name; the policy excludes exams taken within 3 days of purchase, purchases never used in an actual exam attempt, free materials, and expired orders. If you prefer to keep preparing, exchange the product for two free exam packages of equal value and retain the update service on your original purchase.

Oracle lists these training resources for the Oracle B2B Service 2021 Implementation Essentials:

Courses build the framework; repeated practice consolidates it. Pair whichever resource you choose with 78 practice questions from BraindumpsPrep and important knowledge points stay learned, not just seen.

The 1Z0-1064-21 exam — full title Oracle B2B Service 2021 Implementation Essentials — is Oracle's own certification test, and passing it awards the Oracle B2B Service 2021 Certified Implementation Specialist certification at the Specialist level. The certificate is valuable precisely because it is demanding: it proves to employers that your skills survived a vendor-built examination. It also serves as a stepping stone toward Oracle Engagement Cloud, Oracle CX Service.

The passing score is 62%, and the official registration fee is $245 USD. Note that the fee pays for a single attempt — a retake is charged at full price again, which is the expensive way to discover weak spots. The cheaper discovery method is self-testing: drill 78 practice questions at BraindumpsPrep in timed mode until your scores clear the passing mark with room to spare, then register.

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question #1

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which threeoptions achieve your customer's requirement?

  • A. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
  • B. Make them availableto employees and agents via My Knowledge.
  • C. Make them available to external users by giving them access to the internal "My Knowledge" page.
  • D. Make them available internally to agents as part of the Service Request Knowledge Panel.
  • E. Make them available externally to customers via My Digital Customer Service (DCS).
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Question #2

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

  • A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
  • B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
  • C. Multiple users cannot use your sandbox at the same time.
  • D. You can set a second sandbox as Activeat the same time in order to begin working on another new object.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #3

Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

  • A. Validate that the product item is active and published.
  • B. Verify that Eligible for Service is selected on the product item.
  • C. Verify that Root Catalog is selected on the product groups.
  • D. Validate that AllowDuplicate is selected on the product item.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

  • A. TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
  • B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
  • C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
  • D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

  • A. No default coverages are set up.
  • B. The Starts When criteria of the milestones is not True.
  • C. Entitlement rules are not valid for the service request.
  • D. The scheduledprocess has not been set up.
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

Viewing page 1 out of 16 pages.
Viewing questions 1-5 out of 78 questions.

6%

What Clients Say About Us

Thank you so much!
Hello guys, I finally cleared 1Z0-1064-21 exam.

Constance Constance       4.5 star  

Thanks a lot, without your support I would not have 1Z0-1064-21 scored so well.

Ira Ira       4.5 star  

1Z0-1064-21 real exam questions from BraindumpsPrep are my best helper.

Poppy Poppy       5 star  

Hope your 1Z0-1064-21 can also help me pass.

Mick Mick       4 star  

I tried free demo before buying 1Z0-1064-21 training materials, and they helped me know the mode of the complete version.

Lucien Lucien       4.5 star  

It is vald for this times for I got a beautiful pass. Do not hesitate about the 1Z0-1064-21 practice dumps. Worthy it!

Bertha Bertha       4 star  

Your 1Z0-1064-21 sample questions and answers facilitated me a lot on my 1Z0-1064-21 exam.

Malcolm Malcolm       4 star  

I have gotten my 1Z0-1064-21 certification with your help, and i have became one of your loyal fans. You are the best!

Page Page       4.5 star  

I particularly appreciate BraindumpsPrep 1Z0-1064-21 guide for providing really simple content to prepare the syllabus. It was written to utmost technical accuracy.

Murray Murray       5 star  

I get raise after passing 1Z0-1064-21 exam. Can not image I passed it by the first attempt. Many thanks!

Meroy Meroy       4.5 star  

I passed 1Z0-1064-21 exam this time, the 1Z0-1064-21 dumps are so helpful. I’m so happy with my performance.

Gemma Gemma       4 star  

Your 1Z0-1064-21 dump coverage rate is 100%.

Lester Lester       4 star  

I find the questions in the real test are the same as the 1Z0-1064-21 practice dump. I finished the 1Z0-1064-21 exam paper quite confidently and passed the exam easily. Thanks a lot!

Tyler Tyler       4 star  

I just passed 1Z0-1064-21 exam with the PDF version. It is all valid questions and helpful. Now i can have a relax. In fact, i shouldn't worry so much before the exam. It is really good exam material.

Winni Winni       4.5 star  

Thanks for your great 1Z0-1064-21 study guides.

Alvis Alvis       4.5 star  

I think 1Z0-1064-21 exam can be a tough exam but with this right 1Z0-1064-21 learning dumps, anybody can pass it.

Carey Carey       4 star  

I had already been preparing for 1Z0-1064-21 certification exam with recommended books by Oracle. But BraindumpsPrep 1Z0-1064-21 exam pdf gave me real booster just before the
1Z0-1064-21 Pass any Oracle

Donald Donald       4 star  

But BraindumpsPrep made it possible for me.

James James       4.5 star  

LEAVE A REPLY

Your email address will not be published. Required fields are marked *

QUALITY AND VALUE

BraindumpsPrep Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.

EASY TO PASS

If you prepare for the exams using our BraindumpsPrep testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.

TESTED AND APPROVED

We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.

TRY BEFORE BUY

BraindumpsPrep offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.