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| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-1064-21 |
| Related Certifications: | Oracle Engagement Cloud Oracle CX Service |
| Exam Format: | Multiple Select, Multiple Choice |
| Passing Score: | 62% |
| Certificate Validity Period: | 18 months |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 58 |
| Available Languages: | English |
| Exam Price: | $245 USD |
| Recommended Training: | Oracle Cloud Learning Subscription Oracle B2B Service 2021 Implementation Training |
| Exam Registration: | Oracle University Exam Page Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized testing centers |
| Pre Condition: | No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/pexam_1Z0-1064-21 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Access Control | 8% | - Data Security - Roles and Privileges |
| Topic 2: Productivity and Automation | 12% | - Workflows and Rules - Macros and Shortcuts |
| Topic 3: Digital Customer Service | 20% | - DCS Application Architecture - Templates and Layouts - Customization and Components |
| Topic 4: Knowledge Management | 15% | - Integration with Service Requests - Knowledge Base Setup - Article Management and Search |
| Topic 5: Service Request Management | 25% | - Assignment Rules and Queues - Service Request Lifecycle - Categories, Types, and Statuses |
| Topic 6: Entitlements and Service Level Agreements | 20% | - Milestones and Escalations - SLA Configuration - Coverage and Entitlement Setup |
Registration for the Oracle B2B Service 2021 Implementation Essentials goes through the official channels listed here:
One detail worth knowing before you book: the 1Z0-1064-21 exam is delivered Online proctored or onsite at Pearson VUE authorized testing centers.
Yes — the free trial exists so customers can fully understand the system before buying. Download the sample 1Z0-1064-21 practice questions at no cost, explore the interface, and check the verified answers yourself. Once you purchase, 365 days of free updates are included, and if the product expires, the update service renews at a 50% discount from your member zone.
The Oracle B2B Service 2021 Implementation Essentials blueprint is organized into 6 domains, led by Service Request Management (25%), Security and Access Control (8%), and Productivity and Automation (12%). The complete weighted syllabus appears above on this page — it is the checklist your preparation should be measured against.
You will face 58 questions within 90 minutes on the 1Z0-1064-21 exam. The real exam pressure comes from that ratio — knowledge alone does not finish exams on time. Rehearse with the BraindumpsPrep test engine's timed mode, repeat the same question sets until the answers consolidate, and pacing stops being a risk factor.
No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud
Eligibility rules do get revised, so before booking, verify the current requirements on the official Oracle exam page.
Delivery takes effect immediately: download right after payment, with an email copy arriving within one minute. If 2 hours pass with no email, check spam and contact customer service — professional staff can remotely guide installation and use if needed. Downloads and simultaneous use are not limited, so every device you own can carry the material.
If you sit the 1Z0-1064-21 exam within 60 days of purchase and do not pass, the BraindumpsPrep money back guarantee covers you: file within 2 days of the exam with a scanned enrollment slip and the official score report (PDF), and the claim is processed within 7 days. The candidate name must match the payer name; the policy excludes exams taken within 3 days of purchase, purchases never used in an actual exam attempt, free materials, and expired orders. If you prefer to keep preparing, exchange the product for two free exam packages of equal value and retain the update service on your original purchase.
Oracle lists these training resources for the Oracle B2B Service 2021 Implementation Essentials:
Courses build the framework; repeated practice consolidates it. Pair whichever resource you choose with 78 practice questions from BraindumpsPrep and important knowledge points stay learned, not just seen.
The 1Z0-1064-21 exam — full title Oracle B2B Service 2021 Implementation Essentials — is Oracle's own certification test, and passing it awards the Oracle B2B Service 2021 Certified Implementation Specialist certification at the Specialist level. The certificate is valuable precisely because it is demanding: it proves to employers that your skills survived a vendor-built examination. It also serves as a stepping stone toward Oracle Engagement Cloud, Oracle CX Service.
The passing score is 62%, and the official registration fee is $245 USD. Note that the fee pays for a single attempt — a retake is charged at full price again, which is the expensive way to discover weak spots. The cheaper discovery method is self-testing: drill 78 practice questions at BraindumpsPrep in timed mode until your scores clear the passing mark with room to spare, then register.
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which threeoptions achieve your customer's requirement?
Correct Answer: A,B,E 🗳️
To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
Correct Answer: A,B 🗳️
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?
Correct Answer: A 🗳️
Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?
Correct Answer: B 🗳️
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
Correct Answer: A,B,D 🗳️
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