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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Automobile Insurance | 10% | - Mandatory and optional coverages - Rating and policy issues - Provincial variations |
| Topic 2: Property Insurance Wordings | 12% | - Common policy forms - Coverages and exclusions - Valuation methods |
| Topic 3: From Quote to Policy | 10% | - Policy structure and components - Quotation and binding authority - Policy issuance and delivery |
| Topic 4: Sales and Client Needs | 10% | - Insurance solutions - Risk identification - Client consultation |
| Topic 5: The Application Process | 10% | - Underwriting considerations - Duty of disclosure - Completing applications |
| Topic 6: Liability Insurance | 12% | - Commercial general liability - Legal liability concepts - Personal liability coverages |
| Topic 7: Property Insurance Exposures | 10% | - Small commercial property risks - Exposures and perils - Personal property risks |
| Topic 8: Claims Handling | 8% | - Broker's role in claims - Settlement and subrogation - Claim reporting process |
| Topic 9: Insurance and the Intermediary | 10% | - Legal duties and ethics - Licensing and regulation - Roles of brokers and agents |
| Topic 10: Communication and Service Skills | 8% | - Client communication - Policy changes and endorsements - Record keeping |
1. Which article is not insured for off-premises coverage unless it is scheduled?
A) Musical instrument
B) Firearm
C) Silverware
D) Business computer
2. Priya, a broker, receives a call from a prospective client, Umberto. Priya handles Umberto's inquiry and at the end of the call asks how he heard about her brokerage. He states that his manager at work has their home and auto coverage placed with Priya's brokerage. Which prospecting method would Priya check off on her questionnaire?
A) Cold calling
B) Cross-selling
C) Upselling
D) Marketing
3. Which action on the part of the insured would most likely result in a surcharge to the insurance policy?
A) Installation of a high-end home security system
B) Disclosure that his home has two mortgages
C) Trade-in of an existing vehicle for an eco-friendly vehicle
D) Purchase of a new sports car for his teenage son to drive
4. Briefly describe an exclusive agency company as a distribution channel that delivers insurance products to consumers.
5. Which item would be insured under a personal articles floater?
A) Stamp collection
B) Leather sofa
C) Coffee machine
D) Antique table
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: Only visible for members | Question # 5 Answer: A |
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