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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A. Asset Tagging
B. Defective Media Retention
C. Installation
D. Tracking and Recovery Services

Question 2

Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A. HP Care Pack Services
B. HP Standard Contractual Services
C. HP Priority Services
D. HP Custom Contractual Services

Question 3

Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A. HP Care Pack Services
B. HP Standard Contractual Services
C. HP Priority Services
D. HP Custom Contractual Services

Question 4

Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A. Business downtime due to equipment failure
B. Downtime during international business travel
C. Ensuring a recovery time of 134 minutes
D. Confidential data exposure due to equipment theft
E. Reducing the percentage of devices lost in transit
F. Saving up to 44% of the time to configure devices

Question 5

A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A. HP Care Pack Services
B. HP Deployment Services
C. HP Standard Contractual Services
D. HP Custom Contractual Services

Solutions: