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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When a product or service has not been differentiated in the market place then it is best to use:

A) A market segment.
B) An undifferentiated targeting strategy.
C) A differentiated targeting strategy.
D) A quick sales strategy.

2. A useful way of prioritising your tasks is known as the:

A) RST approach.
B) Listing approach.
C) ABC approach.
D) PTT approach.

3. Attitudes and assumptions that we make about people are:

A) A good first impression of customers.
B) Likely to help with product placement.
C) Useful when selling to customers.
D) A common barrier to communication.

4. It is important to give an internal customer a good customer experience because:

A) They are equally as important as external customers.
B) They are more likely to be a returning customer.
C) They are more likely to complain than external customers.
D) They are more important than external customers.

5. When dealing with Internal customers you must:

A) Apply the same level of service as external customers receive.
B) Check they have authority to purchase.
C) Make sure you have dealt with external customers first.
D) Ensure that you obtain payment details.

Solutions: