EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)

  • Exam Code: ITIL-German
  • Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
  • Updated: Sep 17, 2026
  • Q & A: 505 Questions and Answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the key concepts of service management- Describe the key concepts of service relationships
- Describe the key concepts of creating value with services
- Recall the definition of: service, utility, warranty, customer, user, service management, sponsor
Topic 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Describe the nature, use and interaction of the guiding principles
- Explain the use of the guiding principles
Topic 3: Understand the purpose and components of the ITIL service value system- Describe the ITIL service value system
Topic 4: Understand the four dimensions of service management- Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
Topic 5: Understand the activities of the service value chain, and how they interconnect- Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 6: Understand how the ITIL practices contribute to the service value chain- Explain the role of selected practices in the service value chain
Topic 7: Know the purpose and key terms of selected ITIL practices- Define key terms for selected practices
- Describe the purpose of selected practices
  • 1. Service Level Management
  • 2. Change Control
  • 3. Service Request Management
  • 4. Problem Management
  • 5. Continual Improvement
  • 6. Service Desk
  • 7. Incident Management

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question #1

Welche Kompetenzen werden für die Praxis des „Service Level Managements“ benötigt?

  • A. Problemuntersuchung und -lösung
  • B. Geschäftsanalyse und kaufmännisches Management
  • C. Balanced Scorecard-Überprüfungen und Reifegradbewertung
  • D. Vorfallanalyse und Priorisierung
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Welcher Leitsatz besagt, dass Dienste und Prozesse NICHT für jede Ausnahme eine Lösung bieten sollten?

  • A. Optimieren und automatisieren
  • B. Zusammenarbeiten und Sichtbarkeit fördern
  • C. Halten Sie es einfach und praktisch
  • D. Ganzheitlich denken und arbeiten
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Welche HAUPTfaktoren werden bei der Beurteilung der Priorität eines Vorfalls berücksichtigt?

  • A. Die Auswirkungen und die Komplexität
  • B. Die Dringlichkeit und die Auswirkungen
  • C. Die Kosten und die Dringlichkeit
  • D. Die Komplexität und die Kosten
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Welche Hilfsmittel können verwendet werden, um den Schweregrad eines Problems zu bestimmen?

  • A. Konfigurationsmanagementsystem (CMS)
  • B. Definitive Medienbibliothek (DML)
  • C. Standardarbeitsanweisungen (SOP)
  • D. Anforderungserklärung (SOR)
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Welche Aussage zu Problemen ist RICHTIG?

  • A. Probleme stehen nicht im Zusammenhang mit Vorfällen.
  • B. Die Problempriorisierung beinhaltet eine Risikobewertung.
  • C. Um eine schnelle Diagnose zu erreichen, sollte sich die Problemanalyse auf eine der vier Dimensionen konzentrieren.
  • D. Probleme müssen schnell gelöst werden, um den normalen Geschäftsbetrieb wiederherzustellen.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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