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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is the BEST definition of the term 'service management'?

A) The management of functions within an organization to perform certain activities
B) Units of organizations with roles to perform certain activities
C) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
D) A set of specialized organizational capabilities for providing value to customers in the form of services

2. Why is ITIL successful?

A) It makes technology architecture easy to design
B) It always guarantees cost savings
C) It can be fully implemented in 30 days
D) Its practices are applicable to any IT organisation

3. Which of the following would NOT be contained in a release policy?

A) Roles and responsibilities for the release
B) The risk register for the release
C) Naming and numbering conventions
D) Entry and exit criteria of the release into testing

4. Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

5. Which one of the following activities would be performed by access management?

A) Managing the rights to use a service or group of services
B) Managing access to computer rooms and other secure locations
C) Providing physical security for staff at data centres and other buildings
D) Managing access to the service desk

Solutions: