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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

マネジメントシステムの目的は何ですか?

A. サービスのレベルを定義、同意、記録、管理するため
B. すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。
C. すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
D. 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため

Question 2

IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A. インシデント管理
B. 可用性管理
C. サービスデスク
D. サービスレベル管理

Question 3

問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A. 経営陣に報告できるようにするため
B. サービスの正しいユーザーに請求できるようにするため
C. インシデントの反復発生を防止するため
D. 容量データベースに入力を提供します。

Question 4

リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A. リリース後の期間におけるリリースに関連したインシデント
B. 発売日
C. リリースの頻度と種類
D. 変更要求 (RFC)

Question 5

サービス品質を定義するものは何ですか?

A. 99.999% の継続的な可用性レベルの達成
B. 明示された顧客の要件と期待を満たす
C. コスト効率の高いサービスの提供
D. プロバイダーと顧客が事前に評価できる一連のアクティビティ

Solutions: