Salesforce Certification Preparation for Service Cloud Consultant (CRT-261日本語版) : CRT-261日本語

  • Exam Code: CRT-261J
  • Exam Name: Certification Preparation for Service Cloud Consultant (CRT-261日本語版)
  • Updated: Aug 22, 2026
  • Q & A: 198 Questions and Answers

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About Salesforce CRT-261日本語 Exam Questions

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Certification Path

The Salesforce Service Cloud Consultants certification includes only one CRT-261 certification exam.

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The price of the CRT-261 exam is $200 USD.

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

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What is the duration of the CRT-261 Exam

  • Format: Multiple choices, multiple answers
  • Passing Score: 67%
  • Number of Questions: 60
  • Length of Examination: 105 minutes

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Salesforce CRT-261日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Case Management20%- Case Processes
  • 1. Assignment Rules
  • 2. Escalation Rules
  • 3. Entitlements and Milestones
Topic 2: Service Cloud Solution Design18%- Service Console and Productivity
  • 1. Macros and Quick Text
  • 2. Console Configuration
  • 3. Omni-Channel
Topic 3: Knowledge Management10%- Knowledge Features
  • 1. Data Categories
  • 2. Article Management
  • 3. Knowledge Search
Topic 4: Industry Knowledge11%- Customer Service and Support Processes
  • 1. Contact Center KPIs
  • 2. Support Channels
  • 3. Case Lifecycle
Topic 5: Implementation Strategies15%- Project and Solution Design
  • 1. Requirements Gathering
  • 2. Deployment Planning
  • 3. Change Management
Topic 6: Analytics and Integration14%- Reporting and Integrations
  • 1. Data Visibility
  • 2. Dashboards and Reports
  • 3. CTI Integration
Topic 7: Interaction Channels12%- Digital Engagement
  • 1. Email-to-Case
  • 2. Social Customer Service
  • 3. Chat and Messaging

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